Psychosocial work environment and mental wellbeing of food delivery platform workers in Helsinki, Finland: A qualitative study

Purpose Food delivery platform work is a relatively new phenomenon in Finland and has not been studied widely hence limited knowledge on its work environment. The aim of this study was to explore and understand its psychosocial work environment in the Helsinki region and how it relates to the mental wellbeing of its couriers. Methods The study draws its findings from 20 semi-structured, in-depth interviews with food delivery platform workers in Helsinki. Data were approached through thematic analysis where the six phases of thematic analysis were meticulously followed. Results Food delivery platform work provided couriers with income and labour market opportunities. However, its work environment was psychosocially burdening, which posed detrimental challenges to the mental wellbeing of its couriers. Conclusion Study findings indicated that food delivery platform workers worked in an onerous work environment, which accentuated their occupational mental health. Thus, this study recommends future longitudinal research that would examine the association between food delivery platform work and mental health of couriers working through such platforms. Also, interventions and policies that aim at improving its psychosocial work environment are required for a more decent and healthier work environment that enhances mental health and wellbeing of its couriers.

Automated summary

This study aimed to explore and understand the psychosocial work environment of food delivery platforms in the Helsinki region, and how it affects the mental wellbeing of couriers. Findings from 20 in-depth interviews revealed that while food delivery platform work provided income and job opportunities, its work environment was psychologically burdensome, negatively impacting the mental health of couriers. The study recommends future longitudinal research to further examine the relationship between food delivery platform work and courier mental health, and the implementation of interventions and policies to improve the psychosocial work environment for better mental health and wellbeing of couriers.