Micro-foundations of absorptive capacity in platform economy-based tour guiding companies

This study investigates individual absorptive capacity (ACAP) in a platform economy-based tour guiding company. In such companies, guides are not employees but work as freelancers that sell their services to the company. The study's objective is to explore the knowledge-sharing dynamics between lower company management, who depend on the guides' knowledge for product development, and guides, who need incentives to share their knowledge with a company that they work with, rather than for. Methodologically, the study is based on data collected through embeddedness in a relevant case company, consisting of in-depth interviews, as well as participant and direct observation. The study characterizes central ACAP processes in the study context, pointing to five specific categories of micro-foundations that drive or hinder these processes: experience and knowledge, intrinsic and extrinsic motivation, (meta-)routines, social integration mechanisms and leadership. Finally, recommendations are provided on how to improve ACAP processes in these types of companies.

Automated summary

This study examines the individual absorptive capacity (ACAP) in a tour guiding company based on a platform economy. In such companies, guides are not employees but freelancers who sell their services to the company. The study aims to explore the knowledge-sharing dynamics between lower company management and guides, and identifies five specific categories of micro-foundations that influence these processes. The findings provide recommendations on improving ACAP processes in similar companies.