期刊
TOURISM MANAGEMENT
卷 100, 期 -, 页码 -出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2023.104812
关键词
Tourism; Absorptive capacity; Micro -foundations; Tour guides; Motivation
This study examines the individual absorptive capacity (ACAP) in a tour guiding company based on a platform economy. In such companies, guides are not employees but freelancers who sell their services to the company. The study aims to explore the knowledge-sharing dynamics between lower company management and guides, and identifies five specific categories of micro-foundations that influence these processes. The findings provide recommendations on improving ACAP processes in similar companies.
This study investigates individual absorptive capacity (ACAP) in a platform economy-based tour guiding company. In such companies, guides are not employees but work as freelancers that sell their services to the company. The study's objective is to explore the knowledge-sharing dynamics between lower company management, who depend on the guides' knowledge for product development, and guides, who need incentives to share their knowledge with a company that they work with, rather than for. Methodologically, the study is based on data collected through embeddedness in a relevant case company, consisting of in-depth interviews, as well as participant and direct observation. The study characterizes central ACAP processes in the study context, pointing to five specific categories of micro-foundations that drive or hinder these processes: experience and knowledge, intrinsic and extrinsic motivation, (meta-)routines, social integration mechanisms and leadership. Finally, recommendations are provided on how to improve ACAP processes in these types of companies.
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