Inclusive governance: New concept of water supply and sanitation services in social vulnerability areas

This paper deals with the water access focusing on the impact it has on a vulnerable population. The proposed approach aims at capturing the exclusion conditions of people, and is implemented through stakeholder dialogues to raise social control. The innovation approach was built supported on case studies and participatory processes tested for communities in Brazil. Water and Sanitation access durability is given by the institutionalization of services for the poor, which is achieved through adequate capacity building and transparency. Two essential dimensions were designed to monitor the right to access to water and sanitation services: inclusive governance and inclusive access. (C) 2016 Published by Elsevier Ltd.