Improving supply chain responsiveness through Advanced Manufacturing Technology: the mediating role of internal and external integration

Responsiveness is one of the key performance factors that firms need to face up to the challenges posed by today's markets. Many manufacturing firms are investing in advanced manufacturing technology (AMT) with a view to improving competitiveness. However, empirical evidence shows that investments in AMT alone do not lead to improvements in performance. In this study, a model that links AMT implementation and responsiveness through internal integration and external integration is proposed. A sample of 441 Spanish industrial companies was used to test the model through structural equation modelling. The findings highlight that internal integration needs to be supplemented with external integration in order to ensure that the implementation of AMT will result in improved responsiveness. Supply chain managers should focus on integration within the supply chain - firstly internal and later external - to obtain returns on investments in AMT in the form of improved flexibility and more reliable and faster deliveries.