Do Companies Think and Feel? Mind Perception of Organizations

How do people perceive the minds of organizations? Existing work on organizational mind perception highlights two key debates: whether organizational groups are ascribed more agency than experience, and whether people are really perceiving minds in organizational groups at all. Our current paper and its data weigh in on these debates and suggest that organizations can indeed be ascribed experiential minds. We present a member and goals framework for systematically understanding the mind perception of organization. This framework suggests that people can perceive the organizational mind through its elemental building blocks: members (people who form the organization) and goals (its aims). Four studies reveal that people ascribe agency and experience to organizations based on whether the members of organizations and the goals of the organization are characterized by agency or experience. Study 1 finds that past work on mind perception often examines for-profit corporations, which consist of agentic members (corporate professionals) and agentic goals (market competition). Studies 2 and 3 reveal that when an organization with members and goals high (vs. low) in experience, people imbue its mind with perceived experience-equal to that of a person-and that even emotions low in warmth (i.e., anger) can imbue an organization with such perceptions. Study 4 shows the moral consequences of emphasizing experience: after organizational wrongdoing, experiential organizations are seen to deliver more sincere apologies and are more forgiven.

Automated summary

This paper examines how people perceive the minds of organizations. Through four studies, it is found that people ascribe agency and experience to organizations based on the actions and experiences of their members and goals. Additionally, emphasizing experience in an organization leads to more sincere apologies and greater forgiveness after organizational wrongdoing.