Green brands, customer satisfaction and sustainable performance in the Chinese manufacturing industry

PurposeEnvironmental sanctions and pressure from governments and customers can play an essential role in driving the manufacturing industry to adopt more sustainable practices and reduce their environmental impact. Thus, this study explores how pressures from customers and governments influence sustainable firm performance and customer satisfaction through green production, green creativity, green brand innovativeness and green brand image in the Chinese manufacturing industry? Further, the moderating role of green knowledge was analyzed.Design/methodology/approach640 valid responses from the Chinese manufacturing industry were collected through web-based and physical surveys and later assessed through structural equation modeling.FindingsThe findings of this study validated the direct relationship between the proposed construct. Mediation analysis found the mediating role of green brand innovativeness, green brand image green and customer satisfaction. Furthermore, the moderating impact of green knowledge was also proved.Originality/valueThe empirical findings of this research filled the literature gap on cleaner production and sustainable firm performance by focusing on green production, green creativity and green knowledge in the Chinese manufacturing industry context.

Automated summary

This study investigates the influence of pressures from customers and governments on sustainable firm performance and customer satisfaction in the Chinese manufacturing industry, focusing on green production, green creativity, green brand innovativeness, and green brand image. The study also explores the moderating role of green knowledge. The findings support the direct relationships between the proposed construct and reveal the mediating role of green brand innovativeness, green brand image, and customer satisfaction. The study also confirms the moderating impact of green knowledge.