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Managing knowledge loss: a systematic literature review and future research directions

JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT (2023)

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Summary: Organizational learning scholarship has shown that experience accumulation in manufacturing operations affects organizational productivity. However, the impact of knowledge loss on R&D productivity is not well understood. This study develops a model that demonstrates how knowledge loss decreases a scientist's R&D productivity by reducing their technological expertise and affecting knowledge spillovers. The findings highlight the importance of managing and retaining knowledge to sustain innovation and productivity in organizations.

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Summary: The intentional nature of knowledge hiding is influenced by personal and organizational factors, resulting in explicit consequences for both employees and teams. While literature does not explicitly support distinct consequences at an organizational level, the adverse consequences of knowledge hiding are argued to affect organizations holistically.

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Remembrance of things past? The dynamics of organizational forgetting

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