期刊
JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
卷 36, 期 4, 页码 1008-1031出版社
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/JEIM-05-2022-0171
关键词
Knowledge management; Organizational knowledge; Knowledge loss; Employee turnover; Systematic literature review
This study conducts a comprehensive analysis of the literature on knowledge loss published between 2000 and 2021, identifying fruitful directions for future research. The findings reveal that the literature focuses more on mitigation strategies for knowledge loss rather than preventive measures.
Purpose - Job market shifts, such as workforce mobility and aging societies, cause the exit of knowledgeable personnel from organizations. The ensuing knowledge loss (K-loss) has broad negative effects. This study analyzes the knowledge management literature on K-loss published from 2000 to 2021 and identifies fruitful directions for future research.Design/methodology/approach - The authors conduct a systematic literature review of 74 peer-reviewed articles published between 2000 and 2021. These articles were retrieved from ProQuest Central, Science Direct, EBSCOhost and Emerald databases. The analysis utilizes Jesson et al.'s (2011) six principles: field mapping, comprehensive search, quality assessment, data extraction, synthesis and write-up.Findings - Three sub-topics emerge from the systematic literature review: K-loss drivers, positive and negative impacts of K-loss and mitigation strategies. Over half of the literature addresses mitigation strategies and provides solutions for K-loss already in progress, rather than proposing preventive measures.Research limitations/implications - This study has limitations related to the time span covered. Moreover, it focuses on articles published in refereed journals. Therefore, important contributions from conference papers, books and professional reports were excluded.Originality/value - This research comprehensively synthesizes the K-loss literature and proposes future avenues of research to address under-investigated areas and potentially lead to theoretical and empirical advancements in the field. This study also provides suggestions for improving managerial practices.
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