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How Do Customers React to Technology in the Hospitality and Tourism Industry?

JOURNAL OF HOSPITALITY & TOURISM RESEARCH (2023)

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ANNALS OF INTERNAL MEDICINE (2009)

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Customer acceptance of RFID technology: Evidence from the German electronic retail sector

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JOURNAL OF RETAILING AND CONSUMER SERVICES (2009)

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Review Primary Health Care

Exploring and explaining low participation in physical activity among children and young people with asthma: a review

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BMC FAMILY PRACTICE (2008)

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Review Environmental Studies

Progress in information technology and tourism management: 20 years on and 10 years after the Internet - The state of eTourism research

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Spillover effects: How consumers respond to unexpected changes in price and quality

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Service personnel, technology, and their interaction in influencing customer satisfaction

CM Froehle

DECISION SCIENCES (2006)

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ANNALS OF TOURISM RESEARCH (2005)

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New measurement scales for evaluating perceptions of the technology-mediated customer service experience

CA Froehle et al.

JOURNAL OF OPERATIONS MANAGEMENT (2004)

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Review Psychology, Applied

Common method biases in behavioral research: A critical review of the literature and recommended remedies

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JOURNAL OF APPLIED PSYCHOLOGY (2003)

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Article Computer Science, Information Systems

User acceptance of information technology: Toward a unified view

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MIS QUARTERLY (2003)

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Service quality delivery through Web sites: A critical review of extant knowledge

VA Zeithaml et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2002)

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Article Management

Design of quality service systems in the public sector: use of quality function deployment in police services

WJ Selen et al.

TOTAL QUALITY MANAGEMENT (2001)

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Self-service technologies: Understanding customer satisfaction with technology-based service encounters

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JOURNAL OF MARKETING (2000)

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