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Article
Economics
Ping Sun et al.
Summary: This article explores the decreasing flexibility of platform-mediated work for food-delivery workers in China and analyzes the intertwined factors of labour management strategies, technological engineering, and cultural normalization that contribute to this trend.
WORK EMPLOYMENT AND SOCIETY
(2023)
Article
Operations Research & Management Science
Zahra Homayouni et al.
Summary: This article investigates sustainability strategies for carbon regulation mechanisms and proposes a multi-objective programming model to support decision-making in supply chains. The study finds that governmental incentives for carbon cap-and-trade policies can effectively reduce pollution in supply chains.
ANNALS OF OPERATIONS RESEARCH
(2023)
Article
Management
Claire Le Breton et al.
Summary: This study investigates how organizational settings influence learning mechanisms and their outcomes. The research focuses on couriers' learning in the context of food-delivery platform work, and examines the impact of the heterogeneous working crowd, gig nature of the job, and digitally mediated management apparatus. The results reveal that the digital nature of online peer discussion groups enables sharing, symphonizing, and shaping, which overcome structural barriers to social learning in low-skilled platform contexts. Additionally, the study challenges the notion that online worker groups solely act as potential sites of resistance, as they also indirectly contribute to maintaining power relations through social learning processes.
Article
Business
Yung-Shen Yen
Summary: This study explores how channel integration affects the usage intention in food delivery platform services through perceived value, and it also examines the moderating effects of personal innovativeness and experience on the relationships in the model.
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS
(2023)
Article
Ergonomics
Milena Franke et al.
Summary: This study examines how commodification and labour control are manifested within a digital labour platform by focusing on the relationships between the platform, its users, and workers. Through a qualitative study conducted in Belgium, involving couriers, clients, restaurants, and the platform management of a food delivery service, the study reveals the complexity of commodification and how the platform both empowers and disempowers its participants. The study illustrates that the platform fosters commodification by enabling transactions and promoting competition, while also increasing dependency by withholding information from users and workers, shedding light on how platforms exert control and create value through the use of digital technology.
NEW TECHNOLOGY WORK AND EMPLOYMENT
(2023)
Article
Business
Pei-Hsuan Tsai et al.
Summary: The emergence of the COVID-19 pandemic significantly impacted the income of the foodservice industry, while the adoption of staying at home measures boosted the online food delivery business. This study adopted a consumer perspective and utilized an adapted version of UTAUT2 along with multi-attribute decision-making methods to construct a model for evaluating and selecting a food delivery platform. The results indicated that security should be the first dimension to improve, followed by habits and hedonic motivation, while performance expectancy was relatively less important. These findings can serve as a reference for consumers in selecting food delivery platforms.
INTERNATIONAL JOURNAL OF CONSUMER STUDIES
(2023)
Article
Operations Research & Management Science
Elif Bozkaya et al.
Summary: The study reviews research on addressing transportation and location issues during the COVID-19 pandemic, emphasizing the importance of data analytics. It discusses the major data collection streams, highlights the significance of rapid and reliable data sharing, and provides an overview of the challenges and limitations in using data.
ANNALS OF OPERATIONS RESEARCH
(2023)
Article
Engineering, Manufacturing
Jiuh-Biing Sheu et al.
Summary: This work addresses the issue of intelligent robot-human coordinated parts-to-picker order fulfillment in a human-friendly manner. Through integrating a real-time data-driven stochastic-dynamic model with a fatigue accumulation function, the proposed approach achieves coordination between human pickers and robots, considering their efficiency and fatigue conditions.
PRODUCTION AND OPERATIONS MANAGEMENT
(2023)
Article
Automation & Control Systems
Jie Zheng et al.
Summary: This article addresses a problem in online food delivery with stochastic food preparation time and proposes an iterated greedy algorithm to solve it. The algorithm includes a filtration mechanism to cope with massive demands, a risk-measuring criterion to reduce uncertainty, and two time-saving strategies for timeliness requirements. Real-world experiments demonstrate the effectiveness of the proposed algorithm.
IEEE TRANSACTIONS ON SYSTEMS MAN CYBERNETICS-SYSTEMS
(2023)
Article
Business
Aleem Raza et al.
Summary: This study investigates the trust transfer from online food delivery apps (OFDAs) to restaurants and examines the moderating effect of perceived effectiveness of dispute resolution (PEDR) on this relationship. The findings show that trust in OFDAs positively influences trust in restaurants, which in turn affects consumers' continuous purchase intention. Additionally, PEDR positively moderates the relationship between trust in OFDAs and trust in restaurants. The study also highlights the importance of disposition to trust and online reviews in developing consumer trust in OFDAs. Overall, this research contributes to the understanding of consumers' continuous intention to use OFDAs and provides valuable insights for food delivery platforms and restaurants.
INTERNATIONAL JOURNAL OF CONSUMER STUDIES
(2023)
Article
Ergonomics
Qi Zheng et al.
Summary: This study analyzes the influence of workloads on the incidence of occupational injuries among food delivery riders, using a binary probit model and self-control theory. The research findings reveal an inverted U-shaped correlation between the quantity of weekly orders delivered and occupational injuries, with individuals heavily relying on platform income having a lower risk of injuries. The conclusions remain robust even after addressing endogenous and missing variable issues through instrumental variable methods and robustness tests. Work pressure acts as a mediator for the influence of workload on occupational injuries, while platform safety training does not serve as a boundary condition, possibly due to insufficient content on workload control. Individuals who have experienced occupational injuries are less willing to continue working as food delivery riders.
INTERNATIONAL JOURNAL OF OCCUPATIONAL SAFETY AND ERGONOMICS
(2023)
Article
Business
Zhong Du et al.
Summary: This article examines the optimal choice strategy of online-to-offline (O2O) food delivery mode for a merchant. It analyzes the merchant's profit under different modes and provides recommendations based on the advertising effect and consumer benefit.
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2023)
Article
Operations Research & Management Science
Shahriar Akter et al.
Summary: This study examines digital business transformation through the exploration of four emerging technologies: artificial intelligence, blockchain, cloud, and data analytics (ABCD). The findings highlight the wide-ranging applications and value propositions of these technologies in various vertical sectors, suggesting potential future research directions. Additionally, the study emphasizes the practical implications of these new technologies.
ANNALS OF OPERATIONS RESEARCH
(2022)
Article
Operations Research & Management Science
Xin Yao et al.
Summary: This paper analyzes the green efficiency performance of China's logistics industry from 2008 to 2017. The study reveals that green efficiency is closely related to geographical location and identifies differences in performance patterns among different groups. The research also highlights the importance of innovation in China's logistics industry and the need to improve efficiency and enhance technical leadership.
ANNALS OF OPERATIONS RESEARCH
(2022)
Article
Management
Heiner Heiland
Summary: This article argues that working time regimes in platform labour have both coordinating and controlling effects. Through research on platform-based food courier work in Germany, it is found that platforms implement hybrid control regimes that include both algorithmic management and control through working time regulations.
Article
Management
Praveen Puram et al.
Summary: This study focuses on the last-mile delivery challenges faced by on-demand food delivery riders in urban and semi-urban areas of India during the COVID-19 pandemic. The research identified four core categories of challenges, including operational, customer-related, organizational, and technological issues, some of which are inherent to the ODFD supply chain and intensified by the pandemic, while others are specific to the current situation.
INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT
(2022)
Article
Operations Research & Management Science
Tsan-Ming Choi
Summary: This paper discusses the application of blockchain technology in risk analysis and optimization (RAO) in real-world oriented operations research (OR) problems. It presents the features and functions of blockchain technology and proposes how it can support different steps in the OR approach and enhance real-world applications of RAO models. The paper also discusses future research directions and establishes a research framework.
ANNALS OF OPERATIONS RESEARCH
(2022)
Article
Management
Yiqi Sun et al.
Summary: Motivated by the observation of the increasing use of lead-time guarantee as a competitive weapon, this study examines firms' optimal decisions in prices and lead-time quotations when competing for demand. The research reveals counterintuitive findings regarding the impact of competition in these dimensions. Furthermore, it identifies conditions under which firms can benefit from intensified competition.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
(2022)
Article
Business
Tsan-Ming Choi et al.
Summary: During the COVID-19 outbreak, there has been a decline in revenue for on-demand ride-hailing platforms due to concerns about infection in shared vehicles. A study explores the use of blockchain to offer safe cars to consumers, and finds that implementing blockchain increases service price and hygiene level, resulting in a win-win situation for the platform, drivers, and consumers.
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2022)
Article
Management
Manlu Chen et al.
Summary: This study investigates the long-term impact of food delivery services on the restaurant industry. The findings suggest that food delivery platforms do not necessarily increase demand but rather change the composition of customers. Paying the platform for bringing in customers may harm the restaurant's profitability. Coordination through appropriate revenue-sharing contracts can create a win-win situation. Surprisingly, when the food delivery service is convenient and the delivery-worker pool is large, more customers having access to the service may hurt the platform and society.
MANAGEMENT SCIENCE
(2022)
Article
Engineering, Manufacturing
Suyuan Luo et al.
Summary: This paper analyzes the cyber-security issues in e-commerce supply chains and explores whether governments should impose penalty schemes. The findings suggest that implementing penalty schemes can be beneficial to social welfare when the government values consumer surplus. The study also reveals that the benefit-to-cost ratio of security enhancing technologies is a critical factor in determining the optimal penalty level. One important insight is that government penalty schemes on cyber-security may do more harm than good, but if implemented, the government should impose the heaviest possible fine.
PRODUCTION AND OPERATIONS MANAGEMENT
(2022)
Article
Engineering, Manufacturing
Tsan-Ming Choi et al.
Summary: This study explores the relationship between disruptive technologies in the Industry 4.0 era and operations management. It analyzes their current applications, pros and cons, as well as potential areas of human-machine conflict. Moreover, measures to achieve human-machine reconciliation and sustainable social welfare are proposed, along with a discussion on the role of policy makers. Finally, a future research agenda covering both the Industry 4.0 and Industry 5.0 eras is established.
PRODUCTION AND OPERATIONS MANAGEMENT
(2022)
Article
Operations Research & Management Science
Xiaoxi Zhu et al.
Summary: This paper investigates the scalable decisions of two-sided platforms on cooperation and optimization strategies, analyzing the impact of cooperation and optimal pricing strategies. It introduces the Nash bargaining framework to determine the best cooperation and sharing strategies, demonstrating how to adjust the investment strategy of the two-sided platform under cooperation.
ANNALS OF OPERATIONS RESEARCH
(2022)
Article
Computer Science, Information Systems
Aastha Behl et al.
Summary: This study examines the barriers to entry of gig workers in gig platforms in the food delivery sector. It proposes a framework using interpretive structural modelling (ISM) and conducts a literature review to extract variables. The findings show that intense competition, long login hours, and late-night deliveries are significant barriers, while poor payment structures and strict terms and conditions for incentives are interdependent. The study suggests strategies to reduce these barriers and enhance productivity and job opportunities in the gig sector.
ASLIB JOURNAL OF INFORMATION MANAGEMENT
(2022)
Article
Industrial Relations & Labor
Karol Muszynski et al.
Summary: This paper studies international and regional food delivery platforms in Poland and Italy and finds that they differ in how they approach product markets, which in turn affects the working conditions of platform workers.
EUROPEAN JOURNAL OF INDUSTRIAL RELATIONS
(2022)
Article
Business
Huiwen Jia et al.
Summary: Amidst the COVID-19 pandemic, this paper develops an integrated prediction-decision model to analyze the profit of combining online platforms and in-house delivery teams for restaurants. It also determines the optimal number of drivers under stochastic demand. The results show that restaurants can benefit from partnering with third-party delivery platforms under certain conditions.
Article
Agricultural Economics & Policy
Shweta Pandey et al.
Summary: This study compares the adoption reasons for food delivery apps in India and the Philippines, providing practical suggestions for developers and marketers facing challenges in a multicultural context. The research highlights differences in factors impacting the adoption of FDAs in diverse national markets.
BRITISH FOOD JOURNAL
(2022)
Article
Operations Research & Management Science
Wenzhu Zhang et al.
Summary: This paper analyzes the impact of capacity flexibility on a monopoly's capacity investment strategy, product-line design, consumer surplus, and social welfare. It shows that the capacity investment strategy can be categorized based on the efficiency and cost of flexible resources. The study finds that flexible capacity can lead to higher service levels for high-valuation consumers when the flexible resource is cost-efficient, but customer discrimination may increase if the flexible resource is not cost-efficient. Additionally, consumer surplus and social welfare only increase when the flexible resource is cost-efficient.
ANNALS OF OPERATIONS RESEARCH
(2022)
Article
Engineering, Industrial
Meiyan Lin et al.
Summary: This study applied the concept of the Physical Internet to meal delivery services, aiming to reduce costs and increase customer satisfaction. Results showed that the volunteer-delivery model was more adaptable to the Physical Internet, while the outsourcing-delivery model was more sensitive to marginal costs.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2022)
Article
Management
Pnina Feldman et al.
Summary: Restaurant delivery platforms collect and transmit customer orders to restaurants, causing tensions between expanding markets and potential negative impacts on dine-in customers. The current industry contract fails to coordinate the system due to the platform's lack of internalization of its impact on dine-in revenues. Two proposed remedies do not solve the issue, but an alternative coordinating contract can protect restaurant margins and allocate revenue effectively.
MANAGEMENT SCIENCE
(2022)
Article
Computer Science, Information Systems
Rohini Jha
Summary: This paper proposes a technique for maintaining customer reviews by preprocessing and feature extraction using the new GS-GF approach, and classifying customer comments using the HSCFN-ABO model. This technique is of great significance in CRM applications.
MULTIMEDIA TOOLS AND APPLICATIONS
(2022)
Article
Business
Tsan-Ming Choi
Summary: In this article, the impact of traditional bank financing and ICO financing on product development projects is examined through theoretical models. The optimal pricing and quality decisions, as well as the profitability of start-up companies, are compared under both financing models. The study reveals significant differences between the two financing modes.
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Somi Lee et al.
Summary: This study investigates how to enhance the job performance and intent to continue working of crowdsourced delivery workers by applying the sociotechnical systems theory. The findings suggest that social systems, including networks, trust, and shared vision, mitigate the negative impact of technical systems and job performance. Moreover, the study confirms the significant relationships between crowdsourcing risks, job commitment, and intent to continue working.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2022)
Editorial Material
Management
Malin Song et al.
Summary: This special volume explores the topic of green and sustainable supply chain management in platform economies. It covers various aspects such as platform-based GSSCM, technological innovations, data-driven sustainable development, influencing factors of supply chain management, coping with disruptions, and data-driven medical supply chain management. The most significant research contributions are in the areas of sustainable development and influencing factors of SCM in a platform economy. The findings provide valuable references for policymakers and business decision makers. However, there are still many challenges to overcome in implementing GSSCM practices successfully.
INTERNATIONAL JOURNAL OF LOGISTICS-RESEARCH AND APPLICATIONS
(2022)
Article
Computer Science, Interdisciplinary Applications
Bo Fan et al.
Summary: This study explores the reasons for dangerous driving behavior of food couriers in food delivery and suggests government regulations as a solution. The research finds that information publicity is effective in reducing dangerous driving behavior, while spot checks are not. Therefore, a combination of spot checks and information publicity is recommended.
COMPUTERS & INDUSTRIAL ENGINEERING
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Xiaohua Chen et al.
Summary: The study applies legitimacy theory and self-identity theory to analyze the impact of green brand legitimacy and customers' biospheric value orientation on eco-friendly behavior in the online food delivery app service.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2022)
Article
Business
Barbara Francioni et al.
Summary: The COVID-19 pandemic has created opportunities for the retail sector, particularly for businesses relying less on physical channels. This study aims to identify the factors influencing male and female customers' intention to continue using online food delivery services (OFDS) in the restaurant industry. The findings show that perceived healthiness, quarantine procedures, perceived hygiene, perceived ease of app use, and attitude significantly impact continuance intention. The study also highlights gender differences in the factors influencing continuance intention.
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
(2022)
Article
Management
Hsi Tse Wang
Summary: This study constructs a tripartite evolutionary game model to analyze how online food delivery platforms can reduce consumer disputes and improve the interaction between platforms, restaurants, and consumers. The study suggests that platforms should impose severe penalties on violating restaurants and can reduce platform issues through mutual restraint and cooperation.
TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT
(2022)
Article
Operations Research & Management Science
Jiaru Bai et al.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Xiaohua Chen et al.
Summary: This study examines the impact of green brand legitimacy and biospheric value orientation perceived by customers on eco-friendly behavior in the context of online food delivery (OFD) app service. The findings suggest that brand legitimacy and environmental value orientation positively influence trust and eco-friendly service use behavior among customers.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2022)
Article
Management
Btissam Moncef et al.
Summary: This paper examines sustainability paradoxes in sharing economy initiatives, focusing on logistics management in last-mile delivery. Through 10 case studies and 27 interviews, the study identifies seven paradoxical tensions, emphasizing the contradictions between the promised environmental and social values of organizations and the impacts of their operations.
INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & LOGISTICS MANAGEMENT
(2021)
Article
Economics
Agnieszka Piasna et al.
Summary: Most food delivery platform workers prefer employee status over self-employment, but have mixed preferences regarding working time flexibility. An embeddedness framework is developed to link worker preferences to their level of dependency, shaped by labor market and institutional factors.
SOCIO-ECONOMIC REVIEW
(2021)
Article
Operations Research & Management Science
Marlin W. Ulmer et al.
Summary: This study examines a stochastic dynamic pickup and delivery problem, proposing an anticipatory customer assignment (ACA) policy to address the uncertainties involved. The policy postpones assignment decisions for selected customers and introduces a time buffer to reduce the likelihood of delays. Real-world data demonstrates that the ACA policy significantly improves service for all stakeholders compared to current practices.
TRANSPORTATION SCIENCE
(2021)
Article
Computer Science, Interdisciplinary Applications
Xing Wang et al.
Summary: This paper addresses a food delivery route planning problem (FDRPP) considering one driver delivering multiple orders from restaurants to customers. An Extreme Gradient Boosting-enhanced fast constructive algorithm is proposed, which combines an insertion-based heuristic with different sequencing rules and an acceleration strategy based on geographic information. An adaptive selection mechanism is designed to select sequencing rules, and a classification model using XGBoost is established to predict the performance of different sequencing rules, resulting in improved solution quality and computational time savings.
COMPUTERS & INDUSTRIAL ENGINEERING
(2021)
Article
Environmental Studies
Dipyaman Sinha et al.
Summary: The research develops an agent-based simulation of a hyper-local food delivery system, using primary data from Kolkata, India. The results show the average distance traveled per order, the orders delivered per worker, idle time spent, and emissions per order, at varying order volumes, to assess the negative external costs of the system.
TRANSPORTATION RESEARCH PART D-TRANSPORT AND ENVIRONMENT
(2021)
Article
Environmental Studies
Zhenzhen Wang et al.
Summary: This study explores the spatial patterns and determinants of on-demand food delivery (ODFD) usage in Shenzhen, China. The results show that ODFD usage is concentrated in more urbanized areas, with lower food accessibility by walking and higher food accessibility by cycling.
TRANSPORTATION RESEARCH PART D-TRANSPORT AND ENVIRONMENT
(2021)
Article
Engineering, Industrial
Baozhuang Niu et al.
Summary: Online food-delivery platforms provide convenient marketplaces for fast-food restaurants, but sustainability should be considered when choosing logistics. Research shows that restaurants prefer platform logistics when online market potential is low, while they are more inclined to choose platform logistics when the environmental index is high.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2021)
Article
Engineering, Industrial
Sook Fern Yeo et al.
Summary: This study investigates the relationships between factors driving customer repurchase intention in food delivery apps in Malaysia, finding that perceived usefulness, social influence, and trust significantly and positively influence customer repurchase intention for food apps. The outcomes from importance-performance matrix analysis reveal that both the importance and performance of perceived usefulness highly contribute to customer repurchase intention for food apps, with important implications for continuously improving service platforms and achieving customer satisfaction in the food industry.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2021)
Article
Computer Science, Artificial Intelligence
Kun Lang et al.
Summary: This paper focuses on the prediction of takeaway orders and resource scheduling using an improved ANN model based on cloud computing. Experimental results demonstrate the effectiveness of the proposed method in accurately predicting takeaway orders and providing reasonable resource scheduling for merchants.
JOURNAL OF INTELLIGENT & FUZZY SYSTEMS
(2021)
Article
Operations Research & Management Science
Amit Kohar et al.
Summary: Online food delivery companies arrange pickup and delivery routes to meet customer demands, proposed an enhanced solution to find least cost vehicle routes, and demonstrated through computational experiments its efficiency in solving benchmark problems.
ANNALS OF OPERATIONS RESEARCH
(2021)
Article
Cultural Studies
Karen Gregory et al.
Summary: Digital platforms play a dominant role in contemporary capitalism by mediating activities and social interactions, while also shaping human capital through promoting virtues like flexibility, vitality, and legibility in urban service industries. Biopolitical platforms create a governance regime to cultivate and accumulate human and data capital for capital development.
JOURNAL OF CULTURAL ECONOMY
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Puneet Kaur et al.
Summary: This study extends the Theory of Consumption Values (TCV) to examine the values that drive food-delivery application (FDA) use, finding that epistemic value is the chief driver of purchase intentions towards FDAs. Other factors include conditional value, price, and social value, while food safety and health consciousness did not show significant association with purchase intentions towards FDAs. The findings are insightful for FDA service providers looking to influence consumer choices and purchase intentions.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Jiseon Ahn et al.
Summary: This study examines how multidimensional relationships between customers and service providers affect brand performance, using structural equation modeling to analyze the impact of economic exchange, social exchange, mutual-interest and self-interest on brand equity and loyalty intention in the context of food delivery applications in the USA. The results show that customers' perceived economic exchange, social exchange and mutual interests influence their perceived equity, enhancing loyalty intention towards brand applications, while self-interest does not enhance brand equity perception.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2021)
Review
Management
Arianna Seghezzi et al.
Summary: This paper reviews academic literature on on-demand food delivery services and proposes directions for future research. It emphasizes the integration of perspectives of various actors, focus on restaurant operations and human resource management in ODFD systems, and identifies areas for further exploration like intervention/regulation and distribution network/batching.
INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT
(2021)
Article
Economics
Lorenzo Cini et al.
Summary: In the Italian platform economy and logistics sector, workers have recently shown a resurgence in labor activism through novel forms of organization and action, overcoming challenges by utilizing resources both within and outside of their workplaces. This has led to impactful protests and strikes in Italian cities.
WORK EMPLOYMENT AND SOCIETY
(2021)
Article
Management
Genevieve Shanahan et al.
Summary: This study explores the coping and resistance strategies of platform workers in response to the power dynamics employed by platform companies through the lens of psychological contract theory and Luke's theory of power, revealing the complex power relations between platform workers and companies.
INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT
(2021)
Article
Business
Arianna Seghezzi et al.
Summary: This study focuses on the economic performance of on-demand food delivery (ODFD) last-mile deliveries (LMDs), using a multi-method approach to analyze the impact of delivery price, daily demand, and wage mix on profitability. The findings provide insights into the sustainability of delivery pricing, the effects of demand fluctuations on profits, and the benefits of adjusting wages for platforms.
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Vikas Gupta et al.
Summary: This study identified various risk and benefit perceptions related to consumers' use and selection of online food delivery applications (OFDAs) in India. It found that consumers' behavior is influenced by perceived risk and benefit factors, which in turn affect their overall attitude towards OFDAs. This is one of the first studies to explore risk/benefit perceptions of OFDAs in the context of India, providing insights for stakeholders in the OFDA business.
INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH
(2021)
Article
Agricultural Economics & Policy
Vikas Gupta et al.
BRITISH FOOD JOURNAL
(2020)
Article
Operations Research & Management Science
Hongyan Dai et al.
ANNALS OF OPERATIONS RESEARCH
(2020)
Article
Operations Research & Management Science
Dmitry Ivanov
ANNALS OF OPERATIONS RESEARCH
(2020)
Review
Green & Sustainable Science & Technology
Charlene Li et al.
Article
Ergonomics
Sophia Galiere
NEW TECHNOLOGY WORK AND EMPLOYMENT
(2020)
Article
Hospitality, Leisure, Sport & Tourism
Yang Yang et al.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2020)
Article
Hospitality, Leisure, Sport & Tourism
Pearl M. C. Lin et al.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2020)
Article
Engineering, Environmental
Gengyuan Liu et al.
Article
Economics
Alex Veen et al.
WORK EMPLOYMENT AND SOCIETY
(2020)
Article
Hospitality, Leisure, Sport & Tourism
Nefike Gunden et al.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2020)
Article
Business
Denise Fischer et al.
JOURNAL OF BUSINESS ETHICS
(2020)
Article
Engineering, Industrial
Zhou He et al.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2019)
Article
Computer Science, Information Systems
Jing Du et al.
IEEE INTERNET OF THINGS JOURNAL
(2019)
Article
Hospitality, Leisure, Sport & Tourism
Trude Furunes et al.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2019)
Article
Industrial Relations & Labor
Caleb Goods et al.
JOURNAL OF INDUSTRIAL RELATIONS
(2019)
Article
Operations Research & Management Science
Lei Li et al.
ANNALS OF OPERATIONS RESEARCH
(2018)
Article
Management
Terry A. Taylor
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT
(2018)
Article
Operations Research & Management Science
Ting Zhang et al.
ANNALS OF OPERATIONS RESEARCH
(2018)
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Management
Tsan-Ming Choi et al.
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Business
Anuj Pal Kapoor et al.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2018)
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Operations Research & Management Science
N. Jawahar et al.
ANNALS OF OPERATIONS RESEARCH
(2017)
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Engineering, Industrial
Malin Song et al.
PRODUCTION PLANNING & CONTROL
(2017)
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Management
Tsan-Ming Choi et al.
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
(2016)
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Business
Steven A. Schulz et al.
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING
(2016)
Article
Automation & Control Systems
Jian Li et al.
IEEE TRANSACTIONS ON SYSTEMS MAN CYBERNETICS-SYSTEMS
(2014)
Article
Management
Nils M. Hogevold et al.
BALTIC JOURNAL OF MANAGEMENT
(2014)
Article
Engineering, Industrial
Jiuh-Biing Sheu et al.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2012)
Article
Engineering, Manufacturing
Chun-Hung Chiu et al.
PRODUCTION AND OPERATIONS MANAGEMENT
(2011)
Article
Business
Patrick Barthel et al.
MULTINATIONAL BUSINESS REVIEW
(2007)
Article
Business
D Hess et al.
CALIFORNIA MANAGEMENT REVIEW
(2002)
