☆ 3.9 Article

Covid-19 customer experiences of self-service technology across pharmacies in South Africa

COGENT SOCIAL SCIENCES (2023)

相关参考文献

注意：仅列出部分参考文献，下载原文获取全部文献信息。

Proceedings Paper Computer Science, Artificial Intelligence

Online Shopping Behaviour in South Africa During the COVID-19 Pandemic

Margaret Cullen et al.

Summary: The COVID-19 pandemic has had a significant impact on the online shopping behavior of South African consumers, making them more inclined to use online channels. Many consumers have started online shopping for the first time, and most of them express intentions to continue shopping online.

ROLE OF DIGITAL TECHNOLOGIES IN SHAPING THE POST-PANDEMIC WORLD (2022)

添加到收藏夹

Article Management

Online shopping behaviour and service quality perceptions of young people in South Africa: A COVID-19 perspective

Gert J. Heyns et al.

Summary: This study aims to investigate the impact of the COVID-19 pandemic on the online shopping behavior of young people and provide a better understanding of young consumers' online purchasing needs for online retailers and consumer behavior theorists.

JOURNAL OF TRANSPORT AND SUPPLY CHAIN MANAGEMENT (2022)

添加到收藏夹

Article Multidisciplinary Sciences

Behavioural response to the Covid-19 pandemic in South Africa

Umakrishnan Kollamparambil et al.

Summary: The study aims to analyze Covid-19 preventive behavior and the socio-economic drivers behind health response behavior in South Africa. Data from NIDS-CRAM waves 1 and 2 are used, with a nationally representative sample of 7073 individuals in Wave 1 and 5676 individuals in Wave 2. The findings show enhanced responsiveness to Covid-19, with preventive behavior evolving over time and risk perception increasing among higher income groups, educated individuals, and older respondents. The study validates the health-belief model, identifying perceived risk, self-efficacy, awareness, and barriers as significant drivers of health response behavior.

PLOS ONE (2021)

添加到收藏夹

Article Business

The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

Thabang Excellent Mofokeng

Summary: The COVID-19 pandemic has accelerated the growth of e-commerce in South Africa, with businesses seeking advanced online shopping models to tailor services to customers. The study found that customer satisfaction is influenced by product delivery, perceived security, information quality, and product variety, while loyalty is determined by satisfaction and information quality.

COGENT BUSINESS & MANAGEMENT (2021)

添加到收藏夹

Article Business

Motivations influencing virtual supermarket shopping: An exploratory study using means-end chains analysis

Thanh Hoai Nguyen et al.

Summary: The study used the means-end chain theory method to explore the motivational complexity of virtual supermarket shopping, identifying six types of motivation including quality of life, sense of accomplishment, family well-being, financial security, self-direction, and health consciousness. These findings are expected to contribute to both theoretical understanding and practical implications for retailers in improving service and marketing strategies for virtual supermarket shopping consumption.

COGENT BUSINESS & MANAGEMENT (2021)

添加到收藏夹

Article Immunology

COVID-19 pandemic - an African perspective

Shabir Ahmad Lone et al.

EMERGING MICROBES & INFECTIONS (2020)

添加到收藏夹

Article Green & Sustainable Science & Technology

Online Shopping Motives during the COVID-19 Pandemic-Lessons from the Crisis

Julia Koch et al.

SUSTAINABILITY (2020)

添加到收藏夹

Article Business

A study on the COVID-19 awareness affecting the consumer perceived benefits of online shopping in Vietnam

Van Kien Pham et al.

COGENT BUSINESS & MANAGEMENT (2020)

添加到收藏夹

Article Business

To bu(Y) or not to bu(Y): Perceived risk barriers to online shopping among South African generation Y consumers

Christian D. Pentz et al.

COGENT BUSINESS & MANAGEMENT (2020)

添加到收藏夹

Article Management

Customers' valuation of time and convenience in e-fulfillment

Tobias Gawor et al.

INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & LOGISTICS MANAGEMENT (2019)

添加到收藏夹

Article Medicine, General & Internal

Grounded theory research: A design framework for novice researchers

Ylona Chun Tie et al.

SAGE OPEN MEDICINE (2019)

添加到收藏夹

Article Multidisciplinary Sciences

Influence of retailers' website system quality factors on online shopping in South Africa†

Yu-Ting Hung-Joubert et al.

AFRICAN JOURNAL OF SCIENCE TECHNOLOGY INNOVATION & DEVELOPMENT (2019)

添加到收藏夹

Article Business

Assessing the design of accounting modules across UK higher educational institutions

Subhan Ullah et al.

COGENT BUSINESS & MANAGEMENT (2018)

添加到收藏夹

Article Business

Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery

Majid Mohammad Shafiee et al.

JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH (2018)

添加到收藏夹

Article Psychology, Mathematical

Reliability in content analysis: The case of semantic feature norms classification

Marianna Bolognesi et al.

BEHAVIOR RESEARCH METHODS (2017)

添加到收藏夹

Article Information Science & Library Science

Defining key drivers of online impulse purchasing: A perspective of both impulse shoppers and system users

Ing-Long Wu et al.

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT (2016)

添加到收藏夹

Article Psychology, Multidisciplinary

A content analysis of depression-related tweets

Patricia A. Cavazos-Rehg et al.

COMPUTERS IN HUMAN BEHAVIOR (2016)

添加到收藏夹

Article Management

Trading-up on unmet expectations? Evaluating consumers' expectations in online premium grocery shopping logistics

Ronan de Kervenoael et al.

INTERNATIONAL JOURNAL OF LOGISTICS-RESEARCH AND APPLICATIONS (2016)

添加到收藏夹

Article Public, Environmental & Occupational Health

Assessing equity in the geographical distribution of community pharmacies in South Africa in preparation for a national health insurance scheme

Kim Ward et al.

BULLETIN OF THE WORLD HEALTH ORGANIZATION (2014)

添加到收藏夹

Article Food Science & Technology

Ensuring the quality of e-shopping specialty foods through efficient logistics service

Mu-Chen Chen et al.

TRENDS IN FOOD SCIENCE & TECHNOLOGY (2014)

添加到收藏夹

Article Business

Factors influencing electronic commerce adoption in developing countries: The case of Tanzania

W. H. Makame et al.

SOUTH AFRICAN JOURNAL OF BUSINESS MANAGEMENT (2014)

添加到收藏夹

Review Nursing

Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study

Mojtaba Vaismoradi et al.

NURSING & HEALTH SCIENCES (2013)

添加到收藏夹

Article Business

Competitive intelligence in the South African pharmaceutical industry

A. Fatti et al.

JOURNAL OF INTELLIGENCE STUDIES IN BUSINESS (2013)

添加到收藏夹

Article Management

Modelling choice in logistics: a managerial guide and application

Michael S. Garver et al.

INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & LOGISTICS MANAGEMENT (2012)

添加到收藏夹

Article Nursing

The qualitative content analysis process

Satu Elo et al.

JOURNAL OF ADVANCED NURSING (2008)

添加到收藏夹

Article Business

Satisfiers and dissatisfiers in the online environment - A critical incident assessment

Betsy Bugg Holloway et al.

JOURNAL OF SERVICE RESEARCH (2008)

添加到收藏夹

Article Public, Environmental & Occupational Health

Grounded theory: An exploration of process and procedure

D Walker et al.

QUALITATIVE HEALTH RESEARCH (2006)

添加到收藏夹

Article Management

The role of technology readiness in customers' perception and adoption of self-service technologies

Jiun-Sheng Chris Lin et al.

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT (2006)

添加到收藏夹

Article Business

E-S-QUAL - A multiple-item scale for assessing electronic service quality

A Parasuraman et al.

JOURNAL OF SERVICE RESEARCH (2005)

添加到收藏夹

Article Management

Exploring consumer evaluations of e-services: a portal site

ACR van Riel et al.

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT (2001)

添加到收藏夹

Article Business

Self-service technologies: Understanding customer satisfaction with technology-based service encounters

ML Meuter et al.

JOURNAL OF MARKETING (2000)

添加到收藏夹

© Peeref 2019-2024. All rights reserved.