Airline CEO's AI system for driving personalization

We present a Personalization AI system meant for the CEO and the C-Suite to guide a Personalization program at airlines to increase profits. This system will help the C-Suite focus the organization on emerging risks and opportunities around customer Personalization while driving sound Revenue Management principles. Today the C-Suite gets their information through presentations, excel spreadsheets and dashboards. We present an AI-based decision support system for the C-Suite. The AI system is grounded and wired into the Big Data/transactions of the company and models the real-time state of the organization.

Automated summary

This article presents a Personalization AI system designed for the CEO and the C-Suite, aiming to guide a Personalization program at airlines to increase profits. The system models the real-time state of the organization and helps the C-Suite focus on potential risks and opportunities around customer Personalization.