3.8 Article

Staff perceptions of organisational performance measurement implementation in a health charity

期刊

HEALTH SERVICES MANAGEMENT RESEARCH
卷 36, 期 4, 页码 262-272

出版社

SAGE PUBLICATIONS LTD
DOI: 10.1177/09514848221134403

关键词

Charity; organisational performance; performance measurement; qualitative research

向作者/读者索取更多资源

The non-acute health charity sector, a part of the global health services industry, lacks the utilization of Organisational Performance Measurement (OPM). To support this sector, the Non-Acute Health Charity Performance Implementation Framework (NCPI Framework) was developed. A case study was conducted to understand the staff's perceptions of the 12-month NCPI Framework implementation process and the interrelationship between the implementation elements and their perspectives.
The non-acute health charity sector forms part of the global health services industry. Organisational Performance Measurement (OPM) is fundamental for modern business to achieve sustained excellence yet is under-utilised by non-acute health charities. The Non-Acute Health Charity Performance Implementation Framework (NCPI Framework) was developed to support nonacute health charities undertaking OPM. A non-acute health charity case study undertook a 12-month OPM implementation process using the NCPI Framework. This study had three aims. Firstly, to understand the perceptions of staff employed by the case study organisation regarding their experience of the 12-month NCPI Framework implementation process, secondly to identify whether an interrelationship existed between the NCPI Framework's implementation elements and the staff's perspectives, and thirdly, identify areas of strength and improvement which could enhance the NCPI Framework's effectiveness. Data were collected post implementation and analysed thematically from open-ended question responses from an anonymous survey and semi-structured interviews. Participants supported the introduction of OPM and valued the NCPI Framework's structured implementation guidelines. Six interrelated themes were identified: clarity, adaptability, alignment, transparent communication, capability and accountability. Participants suggested adaptations to enhance the NCPI Framework's impact. A culture aligned with organisational learning was identified as potentially having a positive impact on the NCPI Framework's implementation. The NCPI Framework may also have relevance and application to the non-profit industry beyond non-acute health care and for use in program development and service quality initiatives.

作者

我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。

评论

主要评分

3.8
评分不足

次要评分

新颖性
-
重要性
-
科学严谨性
-
评价这篇论文

推荐

暂无数据
暂无数据