Working with AI: can stress bring happiness?

This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship.

Automated summary

This paper investigates the impact of artificial intelligence (AI) on employee happiness and proposes a model based on stress and coping theory to examine the influence of benign stress on employee happiness and its indirect effect through employee engagement. The study combines semi-structured interviews with employees working alongside AI algorithms and agents, as well as surveys of 200 employees to evaluate the proposed model. The findings demonstrate that the integration of AI in the workplace can induce stress and impact well-being, but it can also act as a motivating factor rather than a concern. Furthermore, employee engagement plays a crucial role in mediating this relationship.