A Survey of Telemedicine Use by Doctors in District Hospitals in KwaZulu-Natal, South Africa

There is anecdotal evidence of informal telemedicine activity in KwaZulu-Natal (KZ-N), South Africa. Aim: To determine the current extent of telemedicine in district hospitals in KZ-N; the range of clinical activities and technologies used; additional services needed; current knowledge and practice regarding legal, ethical, and regulatory issues; and the need to formalise telemedicine activities. Method: A cross-sectional survey of telemedicine use by 143 doctors working at 22 District hospitals in KZ-N. Results: Most doctors (96%) participated in some form of telemedicine across a spectrum of disciplines, but more than half did not consider their activities to constitute telemedicine. To meet their needs, doctors have started their own informal services with colleagues, using mostly instant messaging and chat groups (WhatsApp). Some doctors indicated the need to formalise these services and establish additional services. Few doctors were aware of the national telemedicine guidelines and the required written informed consent for telemedicine was seldom obtained. This could have serious legal, regulatory, and ethical implications. Conclusions: Practical clinical and technical guidelines and standard operating procedures need to be developed with the active participation of the clinical workforce. These should encourage innovation and greater use of telemedicine, including the use of instant messaging apps.

Automated summary

There is anecdotal evidence of informal telemedicine activity in KwaZulu-Natal, South Africa. Most doctors participate in some form of telemedicine, but do not consider their activities as telemedicine. Doctors have started their own informal services using instant messaging and chat groups. Few doctors are aware of national telemedicine guidelines and rarely acquire written informed consent for telemedicine.