期刊
TOURISM MANAGEMENT
卷 91, 期 -, 页码 -出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2022.104506
关键词
Abusive supervision; Bystander; Attribution theory; Spillover effects; Power distance; China
This study explored how abusive supervision influences bystanders in the hospitality and tourism industry using theories such as deonance theory, attribution theory, spillover effects, and power distance. The findings provide a novel perspective for assessing and understanding abusive supervision through a critical and comprehensive theoretical lens.
In this study, we used deonance theory, attribution theory, spillover effects, and power distance to explore how abusive supervision influences bystanders in the hospitality and tourism industry. In-depth semi-structured interviews revealed an integrated representation of bystanders' emotional and behavioural reactions, ranging from negative emotions to unconcerned and exclusionary feelings, from supportive behaviours to avoidance, gossip, and learning behaviours. We also identified important factors influencing these emotional and behavioural reactions such as trust, power distance, social-cultural context, the tourism and hospitality context, victims' spillover, and bystanders' attribution. This study is one of the first to investigate the influence of abusive supervision from a bystander's perspective. Thus, the findings provide a novel perspective for assessing and understanding abusive supervision through a critical and comprehensive theoretical lens.
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