Collaboration, feedback, and performance: Supply chain insights from service-dominant logic

This research demonstrates how collaborative feedback and resource investments in supply chain management and logistics-based partnerships influence the establishment of inter-firm collaboration, and ultimately, focal firm logistics service performance. We employ a two-stage collaboration model grounded in Service-Dominant logic and supported by empirical findings from supply chain managers. This answers calls for research addressing how information and collaboration co-create value in service ecosystems. The study further explores the conditional effects of commitment to learning, an operant resource aiding in collaboration capitalization. Accordingly, this study contributes to Service-Dominant logic, supply chain management and logistics, and service strategy literatures by successfully demonstrating that various partnership investments in and dialogical exchanges with partners enhance collaborative, value co-creation processes resulting in mutually-beneficial strategic advantages. The findings are particularly relevant given recent global supply disruptions that mandate more resilient supply chains.

Automated summary

This research demonstrates the impact of collaborative feedback and resource investments on supply chain management and logistics-based partnerships, as well as their influence on focal firm logistics service performance. The study also explores the conditional effects of commitment to learning in capitalizing on collaboration. The findings contribute to the understanding of how information and collaboration co-create value in service ecosystems.