期刊
SUSTAINABILITY
卷 14, 期 13, 页码 -出版社
MDPI
DOI: 10.3390/su14137612
关键词
business process management; project management; capabilities; case study
资金
- Open Access Publication Fund of SouthWestphalia University of Applied Sciences
This study discusses the core capabilities of BPM in the digital era, and the importance of project management in it. Results show that project management is beneficial for BPM, especially for discrete process changes; practitioners should consider project management knowledge when staffing business process optimization initiatives.
In a recently published study on business process management (BPM) capabilities in the view of digitalization, project management was not named as a core capability by the corresponding Delphi panel. However, earlier (pre-digitalization) research suggests that project management is a key success factor for BPM. This contradiction could have severe impact with regard to the sustainability of process management. This article uses qualitative case study data to discuss potential reasons for this contradiction and to answer the question of how important project management is for contemporary BPM. As both traditional and agile project management knowledge was employed in the case study, results indicate that project management is indeed helpful for BPM, especially for discrete process change. Practitioners should consider project management knowledge when staffing business process optimization and digitalization initiatives. Research should develop a deeper understanding of agile and traditional project management as antecedents to sustainable BPM success and as BPM capabilities.
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