Mobile Work Continuance of Knowledge Workers: An Empirical Study

Mobile work has been found to offer the benefits of flexibility and empowerment to employees as well as improved savings, productivity, and employee retention to organizations. Nevertheless, challenges and risks associated with mobile work can erode acceptance and continuance of mobile work. Drawing upon the theoretical work on information system (IS) continuance and using data collected from 238 knowledge mobile workers, this study develops and validates a model of mobile work continuance. Our findings suggest: (1) the expectation-confirmation framework provides strong theoretical support for explaining mobile work continuance, and (2) outcome construct and experiential constructs affect knowledge workers' mobile work continuance intention.