The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions

Article Business

Green message strategies and green brand image in a hotel context

Esra Topcuoglu et al.

Summary: The study found that the abstractness of green messages significantly influenced green brand image and behavioral intentions, while the framing of green messages did not yield significant effects.

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT (2022)

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Article Hospitality, Leisure, Sport & Tourism

Customer Acceptance of Autonomous Vehicles in Travel and Tourism

Manuel Alector Ribeiro et al.

Summary: This study develops and tests a conceptual autonomous vehicle acceptance model, identifying trust as the most powerful determinant of performance expectancy and essential in reducing risk perceptions. Additionally, performance expectancy and hedonic motivation are critical determinants of travelers' positive emotions, which in turn influences the acceptance of AVs.

JOURNAL OF TRAVEL RESEARCH (2022)

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Article Communication

Sustainability in CSR Messages on Social Media: How Emotional Framing and Efficacy Affect Emotional Response, Memory and Persuasion

Carlina DiRusso et al.

Summary: This study investigates how companies utilize social media messages to address the issue of plastic pollution, focusing on the impacts of emotional frames and efficacy of messages on message processing and persuasion outcomes. The results show that fear-framed messages increase fear and anger, while high-efficacy information boosts hope and reduces anger. Anger has a significant impact on all persuasion outcomes, while hope and fear mainly increase behavioral intentions rather than attitudes.

ENVIRONMENTAL COMMUNICATION-A JOURNAL OF NATURE AND CULTURE (2021)

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Article Communication

The Effect of Consumer Concern for the Environment, Self-Regulatory Focus and Message Framing on Green Advertising Effectiveness: An Eye Tracking Study

Diego Gomez-Carmona et al.

Summary: The study analyzed advertising messages of renewable energies using eye-tracking technology, finding that consumers with higher environmental concern tend to focus more quickly and frequently on negative stimuli.

ENVIRONMENTAL COMMUNICATION-A JOURNAL OF NATURE AND CULTURE (2021)

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Review Ecology

The effects of framing on environmental decisions: A systematic literature review

Aja Ropret Homar et al.

Summary: Facing the urgency of addressing climate change, environmental policy is turning to alternative instruments, such as loss framing rooted in applied behavioral economics to promote green behavior. A review of 61 studies revealed that loss framing was equally or more effective in influencing behavior and intentions compared to gain framing, particularly in low-commitment choices like attitudes. However, the literature shows a lack of focus on real behavior outcomes, highlighting the need for further research in this area.

ECOLOGICAL ECONOMICS (2021)

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Article Environmental Studies

Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts

Manuel Alector Ribeiro et al.

Summary: This study utilizes network theory to explore the intermediating role of networks in the relationship between entrepreneurship orientation (EO) and performance, focusing on relationships with government agencies, suppliers, and resource acquisition. It reveals that EO positively influences firms' social ties, resource acquisition, and performance, with strong ties to government agencies being more beneficial than ties to suppliers in terms of resource acquisition for women-owned tourism businesses. Additionally, business ties are more effective in mediating the effect of EO on performance, while political ties have a negative impact on performance.

TOURISM MANAGEMENT (2021)

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Article Business

Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development

Jianwei Qian et al.

Summary: This longitudinal study of 77 articles on hotel corporate social responsibility practices in tourism and hospitality journals indexed in the Social Sciences Citation Index found development in research areas over the past decade, but highlighted the need for increased attention to improve research subjects for enhanced quality in academic activities and practical operations in hotel CSR.

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT (2021)

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Article Hospitality, Leisure, Sport & Tourism

CSR communication on Facebook: attitude towards the company and intention to share

Maria del Mar Garcia-De Los Salmones et al.

Summary: This study analyzed the effectiveness of CSR communication on Facebook by a hospitality company using the ATH model, determining factors influencing the intention to share information and improving attitudes towards the company and posts. Environmental consciousness, company image, and post attitude play key roles in shaping consumers' behaviors on social networks.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2021)

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Article Hospitality, Leisure, Sport & Tourism

Effectiveness of sustainability communication on social media: role of message appeal and message source

Payal S. Kapoor et al.

Summary: The study shows that sustainability messages with sensual appeal are more persuasive when posted by eco-friendly hotels on social media compared to social media influencers. Travelers' perception of the hotel's environmental corporate social responsibility plays a mediating role in this relationship.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2021)

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Article Green & Sustainable Science & Technology

Message framing strategies, food waste prevention, and diners' repatronage intentions: the mediating role of corporate social responsibility

Yinghua Huang et al.

Summary: The study investigated how messaging framing strategies impact buffet diners' food waste and repatronage intentions, finding that these strategies and reference points interactively influence diners' behavioral intentions through corporate social responsibility. Specifically, gain-framed messages with self or other-referencing points enhance perceived CSR and repatronage intentions.

JOURNAL OF SUSTAINABLE TOURISM (2021)

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Article Environmental Studies

Interactive effects of message framing and information content on carbon offsetting behaviors

Oscar Hengxuan Chi et al.

Summary: The study found that combining gain-framed messages with objective information can significantly increase tourists' intention to purchase carbon offsetting products and willingness to pay for carbon offsetting. Conversely, loss-framed messages and subjective information presentation were shown to be ineffective and even resulted in declines in tourists' purchase intention and willingness to pay for carbon offsetting.

TOURISM MANAGEMENT (2021)

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Article Hospitality, Leisure, Sport & Tourism

Role of hope and compulsion for CSR activities in hotel customers' engagement

Jiseon Ahn

Summary: This study investigates the impact of CSR characteristics on customers' behavioral intention by increasing customers' engagement with hotel brands. The findings show that fostering customers' compulsion for CSR activities increases engagement and behavioral intention, while stimulating hope only strengthens customers' perceived connection with the hotel brand. Customers' engagement with hotel brands plays a mediating role in producing positive behavioral outcomes.

CURRENT ISSUES IN TOURISM (2021)

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Article Hospitality, Leisure, Sport & Tourism

The Desirability of CSR Communication versus Greenhushing in the Hospitality Industry: The Customers' Perspective

Andrea Ettinger et al.

Summary: Recent research suggests that customers prefer hotels to communicate their CSR efforts and increase awareness of environmental issues. One-way and especially two-way CSR communication lead to more positive attitudes and reduced intentions for unethical behavior compared to greenhushing. Perceived consumer effectiveness mediates the relationship between type of CSR communication and attitudes, with pro-environmental identity moderating the relationship.

JOURNAL OF TRAVEL RESEARCH (2021)

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Article Hospitality, Leisure, Sport & Tourism

Donate to help combat COVID-19! How typeface affects the effectiveness of CSR marketing?

Huiling Huang et al.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2020)

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Review Hospitality, Leisure, Sport & Tourism

A review of the business case for CSR in the hospitality industry

Yinyoung Rhou et al.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2020)

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Review Hospitality, Leisure, Sport & Tourism

A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

Renata F. Guzzo et al.

CORNELL HOSPITALITY QUARTERLY (2020)

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Article Business

Common method bias in applied settings: The dilemma of researching in organizations

Peter J. Jordan et al.

AUSTRALIAN JOURNAL OF MANAGEMENT (2020)

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Article Hospitality, Leisure, Sport & Tourism

The effect of message framings and green practices on customers' attitudes and behavior intentions toward green restaurants

Yang Xu et al.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2019)

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Article Business

Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising

Nah Ray Han et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2019)

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Article Communication

Facts Over Stories for Involved Publics: Framing Effects in CSR Messaging and the Roles of Issue Involvement, Message Elaboration, Affect, and Skepticism

Ganga S. Dhanesh et al.

MANAGEMENT COMMUNICATION QUARTERLY (2019)

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Article Business

The CSR paradox: when a social responsibility campaign can tarnish a brand

Elizabeth Johnson-Young et al.

CORPORATE COMMUNICATIONS (2019)

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Article Hospitality, Leisure, Sport & Tourism

Consumers' responses to invitations to write online reviews The impact of message framing, power and need for status

Lu Zhang et al.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2019)

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Article Environmental Studies

Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice

Melanie Randle et al.

TOURISM MANAGEMENT (2019)

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Article Business

The Role of Emotions in Advertising: A Call to Action

Karolien Poels et al.

JOURNAL OF ADVERTISING (2019)

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Article Communication

The Role of Fictional Film Exposure and Narrative Engagement for Personal Norms, Guilt and Intentions to Protect The Climate

Helena Bilandzic et al.

ENVIRONMENTAL COMMUNICATION-A JOURNAL OF NATURE AND CULTURE (2019)

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Review Business

How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework

Katherine White et al.

JOURNAL OF MARKETING (2019)

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Article Green & Sustainable Science & Technology

Loss or gain? The role of message framing in hotel guests' recycling behaviour

Laura Grazzini et al.

JOURNAL OF SUSTAINABLE TOURISM (2018)

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Article Communication

Examining the impact of message frames on information seeking and processing: A new integrated theoretical model

Holly K. Overton

JOURNAL OF COMMUNICATION MANAGEMENT (2018)

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Article Communication

Framing Climate Change: Exploring the Role of Emotion in Generating Advocacy Behavior

Robin L. Nabi et al.

SCIENCE COMMUNICATION (2018)

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Article Environmental Sciences

From single-use to multi-use: Study of consumers' behavior toward consumption of reusable containers

Myriam Ertz et al.

JOURNAL OF ENVIRONMENTAL MANAGEMENT (2017)

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Article Communication

Effects of Goal Framing and Emotions on Perceived Threat and Willingness to Sacrifice for Climate Change

Helena Bilandzic et al.

SCIENCE COMMUNICATION (2017)

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Article Green & Sustainable Science & Technology

Improving carbon offsetting appeals in online airplane ticket purchasing: testing new messages, and using new test methods

Nazila Babakhani et al.

JOURNAL OF SUSTAINABLE TOURISM (2017)

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Article Business

Predicting behavioral loyalty through corporate social responsibility: The mediating role of involvement and commitment

Yuhei Inoue et al.

JOURNAL OF BUSINESS RESEARCH (2017)

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Article Business

Planning and Conducting Experimental Advertising Research and Questionnaire Design

Maggie Geuens et al.

JOURNAL OF ADVERTISING (2017)

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Article Hospitality, Leisure, Sport & Tourism

CORPORATE SOCIAL RESPONSIBILITY: THE EFFECT OF GREEN PRACTICES IN A SERVICE RECOVERY

Heidi Albus et al.

JOURNAL OF HOSPITALITY & TOURISM RESEARCH (2017)

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Article Hospitality, Leisure, Sport & Tourism

A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research

Yixing (Lisa) Gao et al.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2016)

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Article Communication

The Effects of Emotional Appeals and Gain Versus Loss Framing in Communicating Sea Star Wasting Disease

Hang Lu

SCIENCE COMMUNICATION (2016)

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Article Hospitality, Leisure, Sport & Tourism

Sustainability communication: The effect of message construals on consumers' attitudes towards green restaurants

Nathaniel D. Line et al.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2016)

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Article Business

Choosing the right message for the right cause in social cause advertising: type of social cause message, perceived company-cause fit and the persuasiveness of communication

Kihan Kim et al.

INTERNATIONAL JOURNAL OF ADVERTISING (2015)

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Article Business

A Case for Consumer Social Responsibility (CnSR): Including a Selected Review of Consumer Ethics/Social Responsibility Research

Scott J. Vitell

JOURNAL OF BUSINESS ETHICS (2015)

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Article Communication

Toward a Theory of Persuasive Hope: Effects of Cognitive Appraisals, Hope Appeals, and Hope in the Context of Climate Change

Amy E. Chadwick

HEALTH COMMUNICATION (2015)

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Article Mathematics, Interdisciplinary Applications

Statistical mediation analysis with a multicategorical independent variable

Andrew F. Hayes et al.

BRITISH JOURNAL OF MATHEMATICAL & STATISTICAL PSYCHOLOGY (2014)

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Article Hospitality, Leisure, Sport & Tourism

The Effects of Message Framing and Source Credibility on Green Messages in Hotels

Sung-Bum Kim et al.

CORNELL HOSPITALITY QUARTERLY (2014)

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Article Public, Environmental & Occupational Health

Risk Communication, Public Engagement, and Climate Change: A Role for Emotions

Sabine Roeser

RISK ANALYSIS (2012)

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Article Education & Educational Research

Hope and climate change: the importance of hope for environmental engagement among young people

Maria Ojala

ENVIRONMENTAL EDUCATION RESEARCH (2012)

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Article Psychology, Multidisciplinary

Amazon's Mechanical Turk: A New Source of Inexpensive, Yet High-Quality, Data?

Michael Buhrmester et al.

PERSPECTIVES ON PSYCHOLOGICAL SCIENCE (2011)

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Article Business

Helpful Hopefulness: The Effect of Future Positive Emotions on Consumption

Karen Page Winterich et al.

JOURNAL OF CONSUMER RESEARCH (2011)

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Article Business

Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication

Shuili Du et al.

INTERNATIONAL JOURNAL OF MANAGEMENT REVIEWS (2010)

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Article Business

Cause-related marketing (CRM) - The influence of donation proximity and message-framing cues on the less-involved consumer

Stacy Landreth Grau et al.

JOURNAL OF ADVERTISING (2007)

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Article Business

The interaction of message frames and reference points in prosocial persuasive appeals

Peggy Sue Loroz

PSYCHOLOGY & MARKETING (2007)

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Article Business

Exploring message framing outcomes when systematic, heuristic, or both types of processing occur

J Meyers-Levy et al.

JOURNAL OF CONSUMER PSYCHOLOGY (2004)

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The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions

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