4.7 Article

The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters?

相关参考文献

注意:仅列出部分参考文献,下载原文获取全部文献信息。
Article Psychology, Multidisciplinary

Linking Ethical Leadership to Followers' Knowledge Sharing: Mediating Role of Psychological Ownership and Moderating Role of Professional Commitment

Imran Saeed et al.

Summary: This study found that ethical leadership has a positive impact on knowledge sharing, and psychological ownership partially mediates this relationship. Professional commitment also moderates the link between ethical leadership and knowledge sharing.

FRONTIERS IN PSYCHOLOGY (2022)

Article Psychology, Multidisciplinary

How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach

Muhammad Zada et al.

Summary: This research investigates the impact of servant leadership on the task performance of employees in virtual working environments during the COVID-19 crisis. The results showed that servant leadership is positively related to task performance, and psychological empowerment partially mediates this relationship. Perceived supervisor support positively moderates the relationship between servant leadership and task performance.

FRONTIERS IN PSYCHOLOGY (2022)

Article Psychology, Clinical

Does Servant Leadership Control Psychological Distress in Crisis? Moderation and Mediation Mechanism

Muhammad Zada et al.

Summary: This study reveals the significant impact of servant leadership on the psychological distress of healthcare staff during the Covid-19 crisis. Work engagement mediates the relationship, while mindfulness moderates the direct relationship between servant leadership and psychological distress.

PSYCHOLOGY RESEARCH AND BEHAVIOR MANAGEMENT (2022)

Article Information Science & Library Science

Research of influence mechanism of corporate social responsibility for smart cities on consumers' purchasing intention

Meier Zhuang et al.

Summary: The study focuses on exploring the influence mechanism of corporate social responsibility for smart cities on consumers' purchase intention, revealing significant positive impacts of CSR for smart cities and its three dimensions on consumers' purchase intentions. Consumer-corporate identity (CCI) plays a partial mediation effect in this influence mechanism.

LIBRARY HI TECH (2022)

Article Business

Show it or say it: how brand familiarity influences the effectiveness of image-based versus text-based logos

Carter Morgan et al.

Summary: Consumers' responses to image-based logos and text-based logos are influenced by brand familiarity, with familiar brands more likely to receive positive responses. For unfamiliar brands, consumers tend to prefer text-based logos.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2021)

Article Management

Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals

Xin (David) Ding et al.

JOURNAL OF OPERATIONS MANAGEMENT (2020)

Article Business

US small retail businesses' perception of competition: Looking through a lens of fear, confidence, or cooperation

Sang-Eun Byun et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2020)

Article Hospitality, Leisure, Sport & Tourism

Customer experience and engagement in tourism destinations: the experiential marketing perspective

Raouf Ahmad Rather

JOURNAL OF TRAVEL & TOURISM MARKETING (2020)

Article Geosciences, Multidisciplinary

Building Stones Can Be of Geoheritage Significance

M. Brocx et al.

GEOHERITAGE (2019)

Article Construction & Building Technology

Effect of fire-related temperatures on natural stones

Andras Biro et al.

CONSTRUCTION AND BUILDING MATERIALS (2019)

Article Hospitality, Leisure, Sport & Tourism

Applying experiential marketing in selling tourism dreams

Dung Le et al.

JOURNAL OF TRAVEL & TOURISM MARKETING (2019)

Article Business

Customer engagement in service

V. Kumar et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2019)

Article Hospitality, Leisure, Sport & Tourism

Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty

Raouf Ahmad Rather et al.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2019)

Article Hospitality, Leisure, Sport & Tourism

The influence of customer-to-customer interactions on elderly consumers' satisfaction and social well-being

Levent Altinay et al.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2019)

Article Economics

Predicting entrepreneurial success is hard: Evidence from a business plan competition in Nigeria

David McKenzie et al.

JOURNAL OF DEVELOPMENT ECONOMICS (2019)

Article Computer Science, Artificial Intelligence

Cannibalization and competition effects on a manufacturer's retail channel strategies: Implications on an omni-channel business model

Jae-Cheol Kim et al.

DECISION SUPPORT SYSTEMS (2018)

Article Business

Both Sides of the Coin: Motives for Corruption Among Public Officials and Business Employees

Madelijne Gorsira et al.

JOURNAL OF BUSINESS ETHICS (2018)

Article Hospitality, Leisure, Sport & Tourism

Antecedents and consequences of customer brand engagement in integrated resorts

Jiseon Ahn et al.

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2018)

Article Management

Business models in global competition

Stephen Tallman et al.

GLOBAL STRATEGY JOURNAL (2018)

Article Hospitality, Leisure, Sport & Tourism

Destination brand experience and visitor behavior: the mediating role of destination brand identification

Vikas Kumar et al.

JOURNAL OF TRAVEL & TOURISM MARKETING (2018)

Article Hospitality, Leisure, Sport & Tourism

Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks

Faizan Ali et al.

JOURNAL OF DESTINATION MARKETING & MANAGEMENT (2018)

Article Management

Impact of customer experience on loyalty: a multichannel examination

Isabelle Brun et al.

SERVICE INDUSTRIES JOURNAL (2017)

Article Business

Antecedents of memorable tourism experience related to behavioral intentions

Dafnis N. Coudounaris et al.

PSYCHOLOGY & MARKETING (2017)

Article Psychology, Applied

The Good, the Not So Bad, and the Ugly of Competitive Human Resource Practices: A Multidisciplinary Conceptual Framework

Anastasia Sapegina et al.

GROUP & ORGANIZATION MANAGEMENT (2017)

Article Business

Customer experience management: toward implementing an evolving marketing concept

Christian Homburg et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2017)

Article Environmental Studies

Customer engagement with tourism social media brands

Paul Harrigan et al.

TOURISM MANAGEMENT (2017)

Article Management

Towards a unified customer experience in online shopping environments Antecedents and outcomes

Anil Bilgihan et al.

INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES (2016)

Article Business

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon et al.

JOURNAL OF MARKETING (2016)

Article Business

Creating Enduring Customer Value

V. Kumar et al.

JOURNAL OF MARKETING (2016)

Article Business

Achieving tourist loyalty through destination personality, satisfaction, and identification

Magnus Hultman et al.

JOURNAL OF BUSINESS RESEARCH (2015)

Article Hospitality, Leisure, Sport & Tourism

Structural Relationships among Strategic Experiential Modules, Emotion and Satisfaction at the Expo 2012 Yeosu Korea

Hak-Jun Song et al.

INTERNATIONAL JOURNAL OF TOURISM RESEARCH (2015)

Article Environmental Studies

Visitors' engagement and authenticity: Japanese heritage consumption

Derek Bryce et al.

TOURISM MANAGEMENT (2015)

Article Business

Inversions of service-dominant logic

Stephen L. Vargo et al.

MARKETING THEORY (2014)

Article Hospitality, Leisure, Sport & Tourism

CUSTOMER ENGAGEMENT WITH TOURISM BRANDS: SCALE DEVELOPMENT AND VALIDATION

Kevin Kam Fung So et al.

JOURNAL OF HOSPITALITY & TOURISM RESEARCH (2014)

Article Environmental Studies

Keeping your audience: Presenting a visitor engagement scale

Babak Taheri et al.

TOURISM MANAGEMENT (2014)

Article Business

Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation

Linda D. Hollebeek et al.

JOURNAL OF INTERACTIVE MARKETING (2014)

Article Business

Successful customer value management: Key lessons and emerging trends

Peter C. Verhoef et al.

EUROPEAN MANAGEMENT JOURNAL (2013)

Article Business

Sensory cues and shoppers' touching behaviour: the case of IKEA

Bertil Hulten

INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT (2012)

Article Hospitality, Leisure, Sport & Tourism

Relationship between self-congruity and destination loyalty: Differences between first-time and repeat visitors

Chyong-Ru Liu et al.

JOURNAL OF DESTINATION MARKETING & MANAGEMENT (2012)

Article Business

Critical events in time and space when cooperation turns into competition in business relationships

Annika Tidstrom et al.

INDUSTRIAL MARKETING MANAGEMENT (2012)

Article Management

An expanded servicescape perspective

Mark S. Rosenbaum et al.

JOURNAL OF SERVICE MANAGEMENT (2011)

Article Business

Demystifying customer brand engagement: Exploring the loyalty nexus

Linda Hollebeek

JOURNAL OF MARKETING MANAGEMENT (2011)

Article Business

Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research

Roderick J. Brodie et al.

JOURNAL OF SERVICE RESEARCH (2011)

Article Business

Customer Engagement as a New Perspective in Customer Management

Peter C. Verhoef et al.

JOURNAL OF SERVICE RESEARCH (2010)

Article Business

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Jenny van Doorn et al.

JOURNAL OF SERVICE RESEARCH (2010)

Article Business

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

V. Kumar et al.

JOURNAL OF SERVICE RESEARCH (2010)

Article Business

Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?

J. Josko Brakus et al.

JOURNAL OF MARKETING (2009)

Article Business

Using atmospheric elements in service retailing: understanding the bar environment

Rollo A. S. Grayson et al.

JOURNAL OF SERVICES MARKETING (2009)

Article Management

Reviewing congruity effects in the service environment musicscape

Steve Oakes et al.

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT (2008)

Article Business

An examination of the influences of store layout in online retailing

DA Griffith

JOURNAL OF BUSINESS RESEARCH (2005)

Article Business

The impact of servicescape on quality perception

Anja Reimer et al.

EUROPEAN JOURNAL OF MARKETING (2005)

Article Business

The Starbucks brandscape and consumers' (anticorporate) experiences of glocalization

CJ Thompson et al.

JOURNAL OF CONSUMER RESEARCH (2004)

Article Environmental Studies

Satisfying shoppers' psychological needs: From public market to cyber-mall

CF Ng

JOURNAL OF ENVIRONMENTAL PSYCHOLOGY (2003)