4.5 Article

Impressions that last: representing the meaningful museum experience

期刊

BEHAVIOUR & INFORMATION TECHNOLOGY
卷 42, 期 8, 页码 1127-1154

出版社

TAYLOR & FRANCIS LTD
DOI: 10.1080/0144929X.2022.2061375

关键词

Meaningful interaction; museum experience design; meaning-making; meaning

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This research highlights the importance of meaning in human-computer interaction design, particularly in the context of museums. The study identified 23 triggers for meaningful interaction in museums and validated their comprehensiveness and generalisability through participants' own experiences. These findings contribute to the understanding of meaning-making in cultural heritage contexts.
Research in human-computer interaction (HCI) has identified meaning as an important, yet poorly understood concept in interaction design contexts. Central to this development is the increasing emphasis on designing products and technologies that promote leisure, personal fulfillment, and well-being. As spaces of profound historical significance and societal value, museums offer a unique perspective on how people construct meaning during their interactions in museum spaces and with collections, which may help to deepen notions of the content of meaningful interaction and support innovative design for cultural heritage contexts. The present work reports on the results of two studies that investigate meaning-making in museums. The first is an experience narrative study (N = 32) that analyzed 175 memorable museum visits, resulting in the establishment of 23 triggers that inform meaningful interaction in museums. A second study (N = 354) validated the comprehensiveness and generalisability of the triggers by asking participants to apply them to their own memorable museum experiences. We conclude with a framework of meaning in museums featuring the 23 triggers and two descriptive categories of temporality and scope. Our findings contribute to meaning research in HCI for museums through an articulation of the content of meaning-making in the cultural sector.

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