期刊
INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION
卷 46, 期 4, 页码 302-311出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/01900692.2021.1995411
关键词
Backsourcing; public organisation; inter-municipal cooperation; dispatch centre; Sweden
The aim of this study is to map the process of terminating a long-standing business relationship in a public context. The study suggests that caution is needed when backsourcing services from a closely intertwined contractor.
The aim of this study is to map the process involved in terminating a long-standing business relationship in a public context. It employed an exploratory study to interview 35 politicians, senior- and middle managers, ambulance- and dispatch centre staff and representatives of a regional alliance of patients. Growing criticism from a county council towards a contractor ended in a decision to bring services back in-house. However, terminating the contract failed and instead a state of quasi-backsourcing emerged. Only parts of the services were taken back in-house, with few reported benefits. The study suggests that caution is needed in relation to backsourcing services from a closely intertwined contractor.
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