Digitalisation performance assessment: A systematic review

Organisations are showing a keen interest in digitalisation. However, they are uncertain about how to determine the impact of digitalisation on organisation performance outcomes. This places decision-makers in a challenging position to assess the feasibility and intended performance outcomes of digitalisation. This paper aims to address this important research need and provides the performance indicators, measures, metrics and scales based on a systematic review of 30 selected papers. The results from this review were synthesised using the adaptive enterprise architecture, and results and determinants frameworks as theoretical lenses. This work will benefit researchers and practitioners interested in studying the impact of digitalisation on organisational performance.

Automated summary

This paper addresses the research need for understanding the impact of digitalisation on organisational performance. It provides performance indicators, measures, and evaluation tools to help researchers and practitioners study this impact.