4.3 Article

Differential effects of rude coworkers and patients on nurses' safety performance: an emotional labor perspective

相关参考文献

注意:仅列出部分参考文献,下载原文获取全部文献信息。
Article Psychology, Applied

From Cheery to Cheers? Regulating Emotions at Work and Alcohol Consumption After Work

Gordon M. Sayre et al.

JOURNAL OF APPLIED PSYCHOLOGY (2020)

Article Psychology, Applied

Are Coworkers Getting Into the Act? An Examination of Emotion Regulation in Coworker Exchanges

Allison S. Gabriel et al.

JOURNAL OF APPLIED PSYCHOLOGY (2020)

Review Public, Environmental & Occupational Health

The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised

Alicia A. Grandey et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2017)

Article Integrative & Complementary Medicine

Incivility Across the Nursing Continuum

Jones Lynette et al.

HOLISTIC NURSING PRACTICE (2016)

Article Business

Workplace incivility: A review of the literature and agenda for future research

Pauline Schilpzand et al.

JOURNAL OF ORGANIZATIONAL BEHAVIOR (2016)

Article Psychology, Multidisciplinary

A Multilab Preregistered Replication of the Ego-Depletion Effect

Martin S. Hagger et al.

PERSPECTIVES ON PSYCHOLOGICAL SCIENCE (2016)

Article Mathematics, Interdisciplinary Applications

An Index and Test of Linear Moderated Mediation

Andrew F. Hayes

MULTIVARIATE BEHAVIORAL RESEARCH (2015)

Article Psychology, Applied

Too Drained to Help: A Resource Depletion Perspective on Daily Interpersonal Citizenship Behaviors

John P. Trougakos et al.

JOURNAL OF APPLIED PSYCHOLOGY (2015)

Article Public, Environmental & Occupational Health

Effect of Workplace Incivility on End-of-Work Negative Affect: Examining Individual and Organizational Moderators in a Daily Diary Study

Zhiqing E. Zhou et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2015)

Article Psychology, Applied

There is more than obeying display rules: Service employees' motives for emotion regulation in customer interactions

Laura von Gilsa et al.

EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY (2014)

Article Psychology, Multidisciplinary

The New Science of Wise Psychological Interventions

Gregory M. Walton

CURRENT DIRECTIONS IN PSYCHOLOGICAL SCIENCE (2014)

Article Psychology, Applied

Reciprocal Effects of Work Stressors and Counterproductive Work Behavior: A Five-Wave Longitudinal Study

Laurenz L. Meier et al.

JOURNAL OF APPLIED PSYCHOLOGY (2013)

Article Public, Environmental & Occupational Health

Free To Be You and Me: A Climate of Authenticity Alleviates Burnout From Emotional Labor

Alicia Grandey et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2012)

Article Psychology, Applied

Moving emotional labor beyond surface and deep acting: A discordance-congruence perspective

Jessica R. Mesmer-Magnus et al.

ORGANIZATIONAL PSYCHOLOGY REVIEW (2012)

Article Psychology, Applied

The Impact of Civility Interventions on Employee Social Behavior, Distress, and Attitudes

Michael P. Leiter et al.

JOURNAL OF APPLIED PSYCHOLOGY (2011)

Article Public, Environmental & Occupational Health

On the Costs and Benefits of Emotional Labor: A Meta-Analysis of Three Decades of Research

Ute R. Hulsheger et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2011)

Article Public, Environmental & Occupational Health

How Rude! Emotional Labor as a Mediator Between Customer Incivility and Employee Outcomes

Michael Sliter et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2010)

Article Psychology, Applied

Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects

Enno Siemsen et al.

ORGANIZATIONAL RESEARCH METHODS (2010)

Article Nursing

On Bullying in the Nursing Workplace

Colonel John S. Murray

JOGNN-JOURNAL OF OBSTETRIC GYNECOLOGIC AND NEONATAL NURSING (2008)

Article Psychology, Applied

Personal and workgroup incivility: Impact on work and health outcomes

Sandy Lim et al.

JOURNAL OF APPLIED PSYCHOLOGY (2008)

Article Public, Environmental & Occupational Health

Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation

Lori Sideman Goldberg et al.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY (2007)

Article Mathematics, Interdisciplinary Applications

Addressing moderated mediation hypotheses: Theory, methods, and prescriptions

Kristopher J. Preacher et al.

MULTIVARIATE BEHAVIORAL RESEARCH (2007)

Article Psychology, Applied

Abusive supervision and family undermining as displaced aggression

Jenny M. Hoobler et al.

JOURNAL OF APPLIED PSYCHOLOGY (2006)

Review Public, Environmental & Occupational Health

Relative effectiveness of worker safety and health training methods

MJ Burke et al.

AMERICAN JOURNAL OF PUBLIC HEALTH (2006)

Article Psychology, Applied

Emotional display rules and emotional labor: The moderating role of commitment

RH Gosserand et al.

JOURNAL OF APPLIED PSYCHOLOGY (2005)

Review Psychology, Applied

Common method biases in behavioral research: A critical review of the literature and recommended remedies

PM Podsakoff et al.

JOURNAL OF APPLIED PSYCHOLOGY (2003)

Article Psychology, Applied

Emotional labor and burnout: Comparing two perspectives of people work

CM Brotheridge et al.

JOURNAL OF VOCATIONAL BEHAVIOR (2002)

Article Engineering, Industrial

The impact of organizational climate on safety climate and individual behavior

A Neal et al.

SAFETY SCIENCE (2000)