期刊
PUBLIC MANAGEMENT REVIEW
卷 25, 期 7, 页码 1238-1259出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14719037.2021.2013070
关键词
Public service logic; responsibilization; value conflicts; value co- destruction; value co- creation
This study investigates value co-creation processes at the micro level in a public healthcare context, exploring the connections between responsibilization, value co-destruction, and value conflicts. It focuses on the roles of family carers and contributes to the service literature by demonstrating how responsibilization can lead to value co-destruction and conflicts of individual value.
Theoretically based on public service logic, this study investigates value co-creation processes at the micro level. It explores the connections between responsibilization, value co-destruction, and value conflicts within a public healthcare context. Focusing on the roles of family carers it reports on a qualitative interview study in Norwegian municipal healthcare services. This study contributes to the service literature by demonstrating how responsibilization can lead to value co-destruction, resulting in conflicts of individual value.
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