Engaging consumers and health professionals in collaborative decision-making to optimize care

Shared communication and collaborative decision-making between consumers and health professionals is essential in optimizing the quality of consumer care. However, the consumers' ability to ask questions and seek answers, as well as health professionals' communication skills to engage with the consumer, are necessary considerations for the collaborative decision-making process. This quality improvement initiative sought to understand the context of collaborative decision making from the perspective of consumers and health professionals adapted from the international Choosing Wisely program. Findings indicated health professionals acknowledged a problem with unnecessary and overuse of tests, treatments, and procedures. Consumers suggested they were confident asking questions about their health and care. The findings of this study highlight collaborative decision-making as a worthwhile and beneficial undertaking.

Automated summary

Shared communication and collaborative decision-making between consumers and health professionals are crucial for optimizing consumer care quality. The study revealed that health professionals recognize issues with unnecessary tests and treatments, while consumers feel confident in asking questions about their health and care.