期刊
INTERNATIONAL PUBLIC MANAGEMENT JOURNAL
卷 25, 期 6, 页码 916-938出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/10967494.2021.1951408
关键词
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资金
- Division of Graduate Education
- SBE Office of Multidisciplinary Activities
- National Science Foundation [DGE-1144083, SMA-1328688]
- Social Science Research Council
The relationship between accountability and bureaucratic effort is moderated by administrative context. In a decentralized system, civil servants exert greater quality effort compared to those in centralized administration under neutral instructions. Both bottom-up political accountability prompt and top-down bureaucratic accountability prompt increase quality effort in centrally administered settings to levels comparable with those in decentralized settings.
Governance reforms like decentralization and performance-based management aim to improve public services by increasing accountability among street-level bureaucrats: bureaucrats may be held to account by communities, supervisors, intermediary organizations, or all of these. To assess the relationship between accountability and bureaucratic effort, we utilize data from a lab-in-the-field behavioral experiment conducted with Honduran health workers across decentralized and centrally administered municipalities. We presented health workers with an incentivized effort task that included instructions that were neutral, had a bottom-up political accountability prompt, or a top-down bureaucratic accountability prompt. Our results show that administrative context moderates the accountability-to-effort relationship. With neutral instructions, civil servants in decentralized systems exert greater quality effort than their counterparts under centralized administration. Importantly, both accountability prompts increase quality effort in centrally administered settings to levels comparable with those in decentralized settings. These findings support multiple accountability as a potentially important mechanism linking decentralization reform to improved service delivery.
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