An investigation of developing smart tourism from the perspective of stakeholders

Smart tourism is a burgeoning development direction in recent decades. However, research on smart tourism development from the perspective of multi-stakeholders is limited, which is important for policymakers and suppliers. Hence, this study aims to solicit insights from smart tourism-related stakeholders to construct a framework for developing Hong Kong's smart tourism by adopting a qualitative method. Findings reveal the necessary elements, possible benefits, and current barriers to develop smart tourism using Hong Kong as an example. Theoretical and managerial implications are provided accordingly.

Automated summary

This study aims to construct a framework for developing smart tourism in Hong Kong by soliciting insights from stakeholders. Findings reveal the necessary elements, possible benefits, and current barriers to developing smart tourism using Hong Kong as an example. Theoretical and managerial implications are provided accordingly.