相关参考文献
注意：仅列出部分参考文献，下载原文获取全部文献信息。Are you technologically prepared for mobile shopping?
Jana Prodanova et al.
SERVICE INDUSTRIES JOURNAL (2021)
Engaged to a Robot? The Role of AI in Service
Ming-Hui Huang et al.
JOURNAL OF SERVICE RESEARCH (2021)
The moderating role of gender and age in the adoption of mobile wallet
Deepak Chawla et al.
FORESIGHT (2020)
Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
Todd J. Bacile
JOURNAL OF SERVICE MANAGEMENT (2020)
Service robot implementation: a theoretical framework and research agenda
Daniel Belanche et al.
SERVICE INDUSTRIES JOURNAL (2020)
The moderating impact of gender on the acceptance of peer-to-peer mobile payment systems
Zoran Kalinic et al.
INTERNATIONAL JOURNAL OF BANK MARKETING (2020)
Robots or frontline employees? Exploring customers' attributions of responsibility and stability after service failure or success
Daniel Belanche et al.
JOURNAL OF SERVICE MANAGEMENT (2020)
Frontline encounters of the AI kind: An evolved service encounter framework
Stacey Robinson et al.
JOURNAL OF BUSINESS RESEARCH (2020)
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu et al.
JOURNAL OF SERVICE THEORY AND PRACTICE (2020)
Rulers of the world, unite! The challenges and opportunities of artificial intelligence
Andreas Kaplan et al.
BUSINESS HORIZONS (2020)
Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers
Daniel Belanche et al.
INDUSTRIAL MANAGEMENT & DATA SYSTEMS (2019)
Frontline Service Technology infusion: conceptual archetypes and future research directions
Arne De Keyser et al.
JOURNAL OF SERVICE MANAGEMENT (2019)
Are we down to zero-one code? Perception of privacy and data protection in the context of the development of artificial intelligence
Grzegorz Mazurek et al.
JOURNAL OF MANAGEMENT ANALYTICS (2019)
Siri, Siri, in my hand: Who's the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
Andreas Kaplan et al.
BUSINESS HORIZONS (2019)
Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
Jens Hogreve et al.
JOURNAL OF SERVICE RESEARCH (2019)
To FinTech and Beyond
Itay Goldstein et al.
REVIEW OF FINANCIAL STUDIES (2019)
The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)
Ming-Hui Huang et al.
CALIFORNIA MANAGEMENT REVIEW (2019)
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
Martin Mende et al.
JOURNAL OF MARKETING RESEARCH (2019)
Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing
V Kumar et al.
CALIFORNIA MANAGEMENT REVIEW (2019)
Robo-Advisory
Dominik Jung et al.
BUSINESS & INFORMATION SYSTEMS ENGINEERING (2018)
Service robots: value co-creation and co-destruction in elderly care networks
Martina Caic et al.
JOURNAL OF SERVICE MANAGEMENT (2018)
Ready to be a Silver Surfer? A Meta-analysis on the Relationship Between Chronological Age and Technology Acceptance
Nathalie Hauk et al.
COMPUTERS IN HUMAN BEHAVIOR (2018)
Loneliness, Individualism, and Smartphone Addiction Among International Students in China
Qiaolei Jiang et al.
CYBERPSYCHOLOGY BEHAVIOR AND SOCIAL NETWORKING (2018)
Innovative work behavior and sex-based stereotypes: Examining sex differences in perceptions and evaluations of innovative work behavior
Aleksandra Luksyte et al.
JOURNAL OF ORGANIZATIONAL BEHAVIOR (2018)
Designing a robo-advisor for risk-averse, low-budget consumers
Dominik Jung et al.
ELECTRONIC MARKETS (2018)
Artificial Intelligence in Service
Ming-Hui Huang et al.
JOURNAL OF SERVICE RESEARCH (2018)
Brave new world: service robots in the frontline
Jochen Wirtz et al.
JOURNAL OF SERVICE MANAGEMENT (2018)
People's Attitudes to Robots in Caring for the Elderly
John Hudson et al.
INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2017)
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers' Service Experiences
Jenny van Doorn et al.
JOURNAL OF SERVICE RESEARCH (2017)
Domestic Technology Adoption: Comparison of Innovation Adoption Models and Moderators
Nai-Hua Chen et al.
HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES (2016)
An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?
Khaled M. S. Faqih
JOURNAL OF RETAILING AND CONSUMER SERVICES (2016)
Institutions and axioms: an extension and update of service-dominant logic
Stephen L. Vargo et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2016)
Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology
Tiago Oliveira et al.
COMPUTERS IN HUMAN BEHAVIOR (2016)
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Jorg Henseler et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2015)
An Updated and Streamlined Technology Readiness Index: TRI 2.0
A. Parasuraman et al.
JOURNAL OF SERVICE RESEARCH (2015)
Trust transfer in the continued usage of public e-services
Daniel Belanche et al.
INFORMATION & MANAGEMENT (2014)
The Power of Meaningful Work: How Awareness of CSR Initiatives Fosters Task Significance and Positive Work Outcomes in Service Employees
Steffen Raub et al.
CORNELL HOSPITALITY QUARTERLY (2014)
The use and misuse of structural equation modeling in management research A review and critique
Nebojsa S. Davcik
JOURNAL OF ADVANCES IN MANAGEMENT RESEARCH (2014)
Short- and Long-term Effects of Online Advertising: Differences between New and Existing Customers
Ralph Breuer et al.
JOURNAL OF INTERACTIVE MARKETING (2012)
PLS-SEM: INDEED A SILVER BULLET
Joe F. Hair et al.
JOURNAL OF MARKETING THEORY AND PRACTICE (2011)
Gender differences in new brand name response
Richard R. Klink
MARKETING LETTERS (2009)
Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation
Liana Victorino et al.
CORNELL HOSPITALITY QUARTERLY (2009)
Investigating the determinants and age and gender differences in the acceptance of mobile learning
Yi-Shun Wang et al.
BRITISH JOURNAL OF EDUCATIONAL TECHNOLOGY (2009)
The effect of service employees' technology readiness on technology acceptance
Rita Walczuch et al.
INFORMATION & MANAGEMENT (2007)
The interactive effects of recruitment practices and product awareness on job seekers' employer knowledge and application behaviors
Christopher J. Collins
JOURNAL OF APPLIED PSYCHOLOGY (2007)
Technology readiness and the evaluation and adoption of self-service technologies
Veronica Liljander et al.
JOURNAL OF RETAILING AND CONSUMER SERVICES (2006)
The role of moderating factors in user technology acceptance
HS Sun et al.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES (2006)
Attitude and age differences in online buying
Patricia Sorce et al.
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT (2005)
PLS path modeling
M Tenenhaus et al.
COMPUTATIONAL STATISTICS & DATA ANALYSIS (2005)
Consumer attitudes toward mobile advertising: An empirical study
MM Tsang et al.
INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE (2004)
What and when of cognitive aging
TA Salthouse
CURRENT DIRECTIONS IN PSYCHOLOGICAL SCIENCE (2004)
What individual investors value: Some Australian evidence
M Clark-Murphy et al.
JOURNAL OF ECONOMIC PSYCHOLOGY (2004)
User acceptance of information technology: Toward a unified view
V Venkatesh et al.
MIS QUARTERLY (2003)
Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model
V Venkatesh
INFORMATION SYSTEMS RESEARCH (2000)
Acceptance of e-commerce services: The case of electronic brokerages
A Bhattacherjee
IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART A-SYSTEMS AND HUMANS (2000)
A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
V Venkatesh et al.
MANAGEMENT SCIENCE (2000)
分享论文
