Understanding the key antecedents of users' continuance intention in the context of smart factory

With the rapid prevalence of the fourth industrial revolution, the use of the smart factory has been stressed to improve the organisation's competence in manufacturing. This study explores the antecedents of users' continuance intention towards the smart factory. The theoretical framework clarifies the role of perceived ease of use, perceived usefulness, and commitment to learning in enhancing users' continuance intention. The proposed theoretical framework is validated using the survey data collected from 167 smart factory users. The findings show that perceived usefulness has a significant impact on continuance intention. The analysis results indicate that system quality and information quality affect the perceived usefulness while they are not significantly related to perceived ease of use. This study found that service quality has influenced perceived ease of use significantly while it is not significantly associated with perceived usefulness. Moreover, personal innovativeness has a significant effect on perceived ease of use, perceived usefulness, commitment to learning, and continuance intention. The findings provide academic and practical implications.

Automated summary

This study explores the factors influencing users' continuance intention towards the smart factory. The findings highlight the importance of perceived usefulness, system quality, information quality, and personal innovativeness in shaping users' continuance intention. The study provides both academic and practical implications for the smart factory.