相关参考文献
注意:仅列出部分参考文献,下载原文获取全部文献信息。The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Ran Huang et al.
JOURNAL OF BUSINESS RESEARCH (2020)
MICROFOUNDATIONS OF CORPORATE SOCIAL RESPONSIBILITY AND IRRESPONSIBILITY
Catherine T. Shea et al.
ACADEMY OF MANAGEMENT JOURNAL (2019)
The effects of power on consumers' evaluation of a luxury brand's corporate social responsibility
Dae Ryun Chang et al.
PSYCHOLOGY & MARKETING (2019)
When CSR-based identification backfires: Testing the effects of CSR-related negative publicity
Sabine Einwiller et al.
JOURNAL OF BUSINESS RESEARCH (2019)
Unethical and Inept? The Influence of Moral Information on Perceptions of Competence
Jennifer E. Stellar et al.
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY (2018)
When one bad apple spoils consumers' judgment of the brand: exposure to an employee's non-workplace transgression and potential remedies
Allison R. Johnson et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2018)
CSR types and the moderating role of corporate competence
Xiaoye Chen et al.
EUROPEAN JOURNAL OF MARKETING (2018)
Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI
Isabell Lenz et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2017)
How Does It Fit? Exploring the Congruence Between Organizations and Their Corporate Social Responsibility (CSR) Activities
Menno D. T. de Jong et al.
JOURNAL OF BUSINESS ETHICS (2017)
Disgust and Anger Relate to Different Aggressive Responses to Moral Violations
Catherine Molho et al.
PSYCHOLOGICAL SCIENCE (2017)
Consumer Revenge Using the Internet and Social Media: An Examination of the Role of Service Failure Types and Cognitive Appraisal Processes
Zaid Mohammad Ibrahim Obeidat et al.
PSYCHOLOGY & MARKETING (2017)
Trust Recovery Following a Double Deviation
Kenny Basso et al.
JOURNAL OF SERVICE RESEARCH (2016)
Hippies, Greenies, and Tree Huggers: How the Warmth Stereotype Hinders the Adoption of Responsible Brands
Paolo Antonetti et al.
PSYCHOLOGY & MARKETING (2016)
The effect of CSR on consumer behavioral responses after service failure and recovery
Mobin Fatma et al.
EUROPEAN BUSINESS REVIEW (2016)
An Index and Test of Linear Moderated Mediation
Andrew F. Hayes
MULTIVARIATE BEHAVIORAL RESEARCH (2015)
On the Role of Brand Stereotypes in Shaping Consumer Response toward Brands: An Empirical Examination of Direct and Mediating Effects of Warmth and Competence
Bjoern S. Ivens et al.
PSYCHOLOGY & MARKETING (2015)
It's All Good: Corporate Social Responsibility Reduces Negative and Promotes Positive Responses to Service Failures Among Value-Aligned Customers
Jeff Joireman et al.
JOURNAL OF PUBLIC POLICY & MARKETING (2015)
An examination of corporate social responsibility and processing fluency in a service context
Lu Zhang et al.
JOURNAL OF SERVICES MARKETING (2015)
Doing Well by Doing Good: The Benevolent Halo of Corporate Social Responsibility
Alexander Chernev et al.
JOURNAL OF CONSUMER RESEARCH (2015)
How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer-Seller Relationships?
Lisa E. Bolton et al.
JOURNAL OF RETAILING (2015)
Things Fall Apart: The Dynamics of Brand Audience Dissipation
Marie-Agnes Parmentier et al.
JOURNAL OF CONSUMER RESEARCH (2015)
Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive
Yixing (Lisa) Gao et al.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2014)
Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Noel Yee-Man Siu et al.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2014)
WHY ARE JOB SEEKERS ATTRACTED BY CORPORATE SOCIAL PERFORMANCE? EXPERIMENTAL AND FIELD TESTS OF THREE SIGNAL-BASED MECHANISMS
David A. Jones et al.
ACADEMY OF MANAGEMENT JOURNAL (2014)
Nonnaivete among Amazon Mechanical Turk workers: Consequences and solutions for behavioral researchers
Jesse Chandler et al.
BEHAVIOR RESEARCH METHODS (2014)
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Beomjoon Choi et al.
JOURNAL OF SERVICES MARKETING (2013)
When do customers offer firms a second chance following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
Jeff Joireman et al.
JOURNAL OF RETAILING (2013)
The nature of an apology: An experimental study on how to apologize after a service failure
Holger Roschk et al.
MARKETING LETTERS (2013)
Brand Attachment and Consumer Emotional Response to Unethical Firm Behavior
Sebastian Schmalz et al.
PSYCHOLOGY & MARKETING (2012)
Cultivating admiration in brands: Warmth, competence, and landing in the golden quadrant
Jennifer L. Aaker et al.
JOURNAL OF CONSUMER PSYCHOLOGY (2012)
Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information
Andreas B. Eisingerich et al.
JOURNAL OF SERVICE RESEARCH (2011)
Bringing Us Together or Driving Us Apart: The Effect of Soliciting Consumer Input on Consumers' Propensity to Transact with an Organization
Wendy Liu et al.
JOURNAL OF CONSUMER RESEARCH (2011)
Understanding Purchase Intention During Product-Harm Crises: Moderating Effects of Perceived Corporate Ability and Corporate Social Responsibility
Chieh-Peng Lin et al.
JOURNAL OF BUSINESS ETHICS (2011)
A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power
Yany Gregoire et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2010)
Impact of Service Failure: The Protective Layer of Customer Relationships
Laszlo Sajtos et al.
JOURNAL OF SERVICE RESEARCH (2010)
Too Good to be True!. The Effectiveness of CSR History in Countening Negative Publicity
Joele Vanhamme et al.
JOURNAL OF BUSINESS ETHICS (2009)
Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions
Tillmann Wagner et al.
JOURNAL OF MARKETING (2009)
Instructional manipulation checks: Detecting satisficing to increase statistical power
Daniel M. Oppenheimer et al.
JOURNAL OF EXPERIMENTAL SOCIAL PSYCHOLOGY (2009)
Corporate social responsibility: attributions, loyalty, and the mediating role of trust
Pavlos A. Vlachos et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2009)
Emotional and behavioral reactions to social undermining: A closer look at perceived offender motives
Craig D. Crossley
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES (2009)
Customer betrayal and retaliation: when your best customers become your worst enemies
Yany Gregoire et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2008)
The Effect of Compensation on Repurchase Intentions in Service Recovery
Dhruv Grewal et al.
JOURNAL OF RETAILING (2008)
Strategies to offset performance failures: The role of brand equity
Michael K. Brady et al.
JOURNAL OF RETAILING (2008)
Never eat in that restaurant, I did!: Exploring why people engage in negative word-of-mouth communication
Inge M. Wetzer et al.
PSYCHOLOGY & MARKETING (2007)
The effect of corporate social responsibility (CSR) activities on companies with bad reputations
Yeosun Yoon et al.
JOURNAL OF CONSUMER PSYCHOLOGY (2006)
Determinants of retail patronage: A meta-analytical perspective
Yue Pan et al.
JOURNAL OF RETAILING (2006)
Is service with a smile enough? - Authenticity of positive displays during service encounters
AA Grandey et al.
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES (2005)
Removing the shadow of suspicion: The effects of apology versus denial for repairing competence- versus integrity-based trust violations
PH Kim et al.
JOURNAL OF APPLIED PSYCHOLOGY (2004)
Corporate social responsibility brand evaluations in and consumers' attributions and a product-harm crisis
J Klein et al.
INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING (2004)
The effects of brand relationship norms on consumer attitudes and behavior
P Aggarwal
JOURNAL OF CONSUMER RESEARCH (2004)