Arabic aspect based sentiment analysis using bidirectional GRU based models

Aspect-based Sentiment analysis (ABSA) accomplishes a fine-grained analysis that defines the aspects of a given document or sentence and the sentiments conveyed regarding each aspect. This level of analysis is the most detailed version that is capable of exploring the nuanced viewpoints of the reviews. The bulk of study in ABSA focuses on English with very little work available in Arabic. Most previous work in Arabic has been based on regular methods of machine learning that mainly depends on a group of rare resources and tools for analyzing and processing Arabic content such as lexicons, but the lack of those resources presents another challenge. In order to address these challenges, Deep Learning (DL)-based methods are proposed using two models based on Gated Recurrent Units (GRU) neural networks for ABSA. The first is a DL model that takes advantage of word and character representations by combining bidirectional GRU, Convolutional Neural Network (CNN), and Conditional Random Field (CRF) making up the (BGRU-CNN-CRF) model to extract the main opinionated aspects (OTE). The second is an interactive attention network based on bidirectional GRU (IAN-BGRU) to identify sentiment polarity toward extracted aspects. We evaluated our models using the benchmarked Arabic hotel reviews dataset. The results indicate that the proposed methods are better than baseline research on both tasks having 39.7% enhancement in F1-score for opinion target extraction (T2) and 7.58% in accuracy for aspectbased sentiment polarity classification (T3). Achieving F1 score of 70.67% for T2, and accuracy of 83.98% for T3. (c) 2021 The Authors. Published by Elsevier B.V. on behalf of King Saud University. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

Automated summary

Aspect-based Sentiment Analysis (ABSA) achieves a fine-grained analysis of the aspects and sentiments in a document or sentence, with proposed deep learning models showing improved performance in Arabic hotel review datasets.