The effects of remote work on collaboration among information workers

The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers. Viewing this shift as a natural experiment in which some workers were already working remotely before the pandemic enables us to separate the effects of firm-wide remote work from other pandemic-related confounding factors. Here, we use rich data on the emails, calendars, instant messages, video/audio calls and workweek hours of 61,182 US Microsoft employees over the first six months of 2020 to estimate the causal effects of firm-wide remote work on collaboration and communication. Our results show that firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts. Furthermore, there was a decrease in synchronous communication and an increase in asynchronous communication. Together, these effects may make it harder for employees to acquire and share new information across the network. Using a large dataset of workers' technology use from before and after the COVID-19 pandemic, Yang et al. find that firm-wide remote work caused the collaboration networks of information workers to become more static and siloed and communication to shift to more asynchronous media.

Automated summary

The COVID-19 pandemic has resulted in a rapid increase in full-time remote work, causing collaboration networks to become more static and fragmented. Asynchronous communication has increased while synchronous communication has decreased, making it more challenging for employees to acquire and share new information.