期刊
ENGINEERING CONSTRUCTION AND ARCHITECTURAL MANAGEMENT
卷 29, 期 2, 页码 601-618出版社
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/ECAM-05-2020-0358
关键词
Labour turnover; Workforce; Organisational performance; Construction industry; New Zealand
This study identifies the critical factors affecting labor turnover in the New Zealand construction sector and provides directions for construction organizations in workforce retention and development to reduce the impact of labor turnover on organizational performance.
Purpose The purpose of this paper is to identify critical factors that affect labour turnover in the New Zealand construction sector and develop a framework for addressing this issue. Design/methodology/approach A mixed-method approach was adopted. A questionnaire survey combined with interviews was used to capture the personal experiences and views of 157 construction workers regarding labour turnover. Findings The statistical analysis revealed that level of pay, employment relationships, employee welfare, opportunities for career development, commuting distance to work and domestic relationships were the top five factors considered as primary determinants leading to the turnover decisions of most of those surveyed. Factor analysis further categorised the critical factors in three categories, namely, (1) nature of the job, (2) employee satisfaction and (3) employer commitment to staff retention and development. Practical implications While high labour turnover rates take a toll on many construction businesses, the findings from this research will hopefully provide guidance on areas of improvement to create a sustainable construction workforce at both organisational and sectoral levels. Originality/value Although the study is New Zealand-focused, it increases understanding of the factors affecting labour turnover in the construction sector, and the framework developed will provide construction organisations with directions in workforce retention and development to reduce the effects of labour turnover on organisational performance.
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