期刊
PATIENT EDUCATION AND COUNSELING
卷 104, 期 11, 页码 2834-2838出版社
ELSEVIER IRELAND LTD
DOI: 10.1016/j.pec.2021.03.027
关键词
Telehealth; Patient experience; Prevention
资金
- VA Office of Health Service Research and Development (VA HSRD IIR) [08-297]
- VA HSR&D Career Development Awards [13-263, 13-025]
- VA HSR &D Research Career Scientist Awards [RCS 14-443, RCS 08-297]
- HSRD grant (NRI) [18-234]
- Durham Center of Innovation to Accelerate Discovery and Practice Transformation (ADAPT) at the Durham VA Health Care System [CIN 13-410]
This study identified common themes in experiences of men and women with a telehealth-delivered intervention, while also highlighting gender differences in social support preferences. Future telehealth interventions may benefit from gender-specific tailoring to better meet patient needs.
Objectives: To explore gender-based differences in experiences with a telehealth-delivered intervention for reduction of cardiovascular risk. Methods: We conducted 23 semi-structured qualitative interviews by telephone with 11 women and 12 men who received a 12-month, pharmacist-delivered, telephone-based medication and behavioral management intervention. We used content analysis to identify themes. Results: We identified three common themes for both men and women: ease and convenience of phone support, preference for proactive outreach, and need for trust building in the context of telehealth. While both genders appreciated the social support from the intervention pharmacist, women voiced appreciation for accountability whereas men generally spoke about encouragement. Conclusions: Rapport building may differ between telehealth and in-person healthcare visits; our work highlights how men and women's experiences can differ with telehealth care and which can inform the development of future, purposeful rapport building activities to strengthen the clinician-patient interaction. Practice implications: Clinicians should seek opportunities to provide frequent and routine support for patients with chronic disease. Telehealth interventions may benefit from gender-specific tailoring of social support. Published by Elsevier B.V.
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