Compassion Fatigue and Resiliency Factors in Animal Shelter Workers

This phenomenological study explored compassion fatigue and resiliency factors in animal shelter workers. Compassion fatigue is a phenomenon in which individuals become traumatized through the process of helping others. The sample included seven current and former animal shelter workers. The researchers conducted semi-structured interviews to examine general experiences with animal shelter work as well as compassion fatigue. The researchers read the transcripts multiple times and coded the data into themes and sub-themes. Four major themes and five sub-themes emerged from the data. These themes were 1) Intrinsic Motivations including (a) Right reason, (b) Affinity with animals and (c) Attachment to animals; 2) Purpose, including (a) Making a difference and (b) Focusing on the positive; 3) Social supports; and 4) Coping Strategies. The study has important practical implications, including the potential benefits of screening job applicants for intrinsic motivations and fostering positive relationships between coworkers and the animals they work with.