期刊
EUROPEAN JOURNAL OF INFORMATION SYSTEMS
卷 31, 期 2, 页码 166-187出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/0960085X.2020.1869914
关键词
IT capabilities; inter-organisational relationships; IT-business operational alignment; business value co-creation; networks; the business value of IT
资金
- German Research Foundation (DFG) [GRK1703/1]
The study addresses the gap in research by investigating the role of IT-business operational alignment in inter-organisational relationships, finding that this alignment directly affects relationship performance and can be established through a capability-building process. It also identifies three IOR IT capabilities – IT infrastructure integration, information exchange capability, and IT-enabled coordination – that enable the development of IOR IT-business operational alignment.
IT alignment research has remained limited primarily to intra-organisational alignment, leaving much to learn about the value-creation potential of its largely neglected inter-organisational counterpart. This study addresses this gap by investigating the role of IT-business operational alignment in inter-organisational relationships (IOR). Drawing on IT-based value-co creation and IT alignment literature, we propose that IOR IT-business operational alignment is an immediate source for co-creating business value and can be established through a capability-building process. Using a sample of 241 regional network collaborations in Germany, we find that IOR IT-business operational alignment directly affects relationship performance. Moreover, we find that three IOR IT capabilities - IT infrastructure integration, information exchange capability, and IT-enabled coordination - enable the development of IOR IT-business operational alignment. This study contributes to IS research on value co-creation by integrating the concept of IT-business alignment into a nomological network with well-established IOR IT capabilities. We provide theoretical explanations and empirical evidence that IT infrastructure integration, information exchange capability, and IT-enabled coordination indirectly affect relationship performance over an operational alignment process. For practice, we highlight the importance of monitoring IT-business operational alignment in IOR and provide recommendations on how to expand existing alignment efforts.
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