相关参考文献
注意：仅列出部分参考文献，下载原文获取全部文献信息。On the scheduling of operations in a chat contact center
Benjamin Legros et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2019)
Integrated maintenance and production planning with endogenous uncertain yield
Tahir Ekin
RELIABILITY ENGINEERING & SYSTEM SAFETY (2018)
A two-class queueing system with constant retrial policy and general class dependent service times
Ioannis Dimitriou
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2018)
Staffing call centers under arrival-rate uncertainty with Bayesian updates
Jing Zan et al.
OPERATIONS RESEARCH LETTERS (2018)
Bayesian modeling of abandonments in ticket queues
Kaan Kuzu et al.
NAVAL RESEARCH LOGISTICS (2018)
Stabilizing performance in a service system with time-varying arrivals and customer feedback
Yunan Liu et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2017)
Augmented nested sampling for stochastic programs with recourse and endogenous uncertainty
Tahir Ekin et al.
NAVAL RESEARCH LOGISTICS (2017)
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Rouba Ibrahim et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2016)
Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
Tevfik Aktekin et al.
NAVAL RESEARCH LOGISTICS (2016)
Bayesian analysis of abandonment in call center operations
Tevfik Aktekin et al.
APPLIED STOCHASTIC MODELS IN BUSINESS AND INDUSTRY (2014)
Decision dependent stochastic processes
Thomas Kirschenmann et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2014)
Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
Tevfik Aktekin
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2014)
Augmented Markov Chain Monte Carlo Simulation for Two-Stage Stochastic Programs with Recourse
Tahir Ekin et al.
DECISION ANALYSIS (2014)
Structural Estimation of Callers' Delay Sensitivity in Call Centers
Zeynep Aksin et al.
MANAGEMENT SCIENCE (2013)
Bayesian analysis of queues with impatient customers: Applications to call centers
Tevfik Aktekin et al.
NAVAL RESEARCH LOGISTICS (2012)
Call Center Arrival Modeling: A Bayesian State-Space Approach
Tevfik Aktekin et al.
NAVAL RESEARCH LOGISTICS (2011)
BAYESIAN INFERENCE FOR DOUBLE PARETO LOGNORMAL QUEUES
Pepa Ramirez-Cobo et al.
ANNALS OF APPLIED STATISTICS (2010)
Modeling latent sources in call center arrival data
Joshua Landon et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2010)
Optimizing daily agent scheduling in a multiskill call center
Athanassios N. Avramidis et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2010)
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
Itai Gurvich et al.
MANAGEMENT SCIENCE (2010)
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
Avishai Mandelbaum et al.
OPERATIONS RESEARCH (2009)
Bayesian Simulation and Decision Analysis: An Expository Survey
Jason R. W. Merrick
DECISION ANALYSIS (2009)
Multimodal nested sampling: an efficient and robust alternative to Markov Chain Monte Carlo methods for astronomical data analyses
F. Feroz et al.
MONTHLY NOTICES OF THE ROYAL ASTRONOMICAL SOCIETY (2008)
Service-level differentiation in call centers with fully flexible servers
Itay Gurvich et al.
MANAGEMENT SCIENCE (2008)
Staffing of time-varying queues to achieve time-stable performance
Zohar Feldman et al.
MANAGEMENT SCIENCE (2008)
Optimizing call center staffing using simulation and analytic center cutting-plane methods
Julius Atlason et al.
MANAGEMENT SCIENCE (2008)
Bayesian forecasting of an inhomogeneous Poisson process with applications to call center data
Jonathan Weinberg et al.
JOURNAL OF THE AMERICAN STATISTICAL ASSOCIATION (2007)
A Class of stochastic programs with decision dependent uncertainty
Vikas Goel et al.
MATHEMATICAL PROGRAMMING (2006)
A nested sampling algorithm for cosmological model selection
P Mukherjee et al.
ASTROPHYSICAL JOURNAL (2006)
Nested Sampling for General Bayesian Computation
John Skilling
BAYESIAN ANALYSIS (2006)
Statistical analysis of a telephone call center: A queueing-science perspective
L Brown et al.
JOURNAL OF THE AMERICAN STATISTICAL ASSOCIATION (2005)
Optimal Bayesian design by inhomogeneous Markov chain simulation
P Müller et al.
JOURNAL OF THE AMERICAN STATISTICAL ASSOCIATION (2004)
Bayesian inference for multivariate gamma distributions
EG Tsionas
STATISTICS AND COMPUTING (2004)
分享论文
