The sharing economy and the job market: the case of ride-hailing drivers in Chile

Ride-hailing (ridesourcing) companies such as Uber, Lyft, and Didi Chuxing have been a disruptive force in the urban mobility landscape around the world during the past decade. In this paper, we analyse the working conditions, earnings, and job satisfaction of ride-hailing drivers. We begin by discussing the regulatory, labour, financial, and urban mobility effects of ride-hailing companies. Then, we present the results of a self-administered survey to ride-hailing drivers in Chile, which is complemented with the use of online tools for the estimation of driving earnings. Our findings show that the flexibility to choose work times is the most appreciated attribute of this job, even though most drivers follow a somewhat fixed routine each week. By contrast, the level of transparency with which ride-hailing apps determine driver pay is the attribute with the lowest satisfaction score. A large number of respondents drive for long daily and weekly periods, which is a health and safety hazard. Current drivers are not concerned about the future deployment of driverless vehicles for on-demand mobility services. Ordered probit models for job satisfaction show that ride-hailing was better evaluated by drivers who use it as a complement to another part-time job, by those who earn more money per week, and by those who have not experienced undesirable situations while working, such as harassment or traffic crashes.

Automated summary

This paper analyzes the working conditions, earnings, and job satisfaction of ride-hailing drivers, as well as discussing the regulatory, labour, financial, and urban mobility effects of ride-hailing companies. The survey results show that drivers value the flexibility of choosing work times, but are dissatisfied with the transparency of driver pay determination by ride-hailing apps. Many drivers work long hours daily and weekly, and are generally unconcerned about the future deployment of driverless vehicles for on-demand mobility services.