相关参考文献
注意:仅列出部分参考文献,下载原文获取全部文献信息。Hospital performance: Efficiency or quality? Can we have both with IT?
Roya Gholami et al.
EXPERT SYSTEMS WITH APPLICATIONS (2015)
Analyzing the ambiguous relationship between efficiency, quality and patient satisfaction in healthcare services: The case of public hospitals in Turkey
Mehmet Sahin Gok et al.
HEALTH POLICY (2013)
Interval Efficiency of Two-stage Network DEA Model with Imprecise Data
Weiwei Zhu et al.
INFOR (2013)
Incorporating quality into the measurement of hospital efficiency: a double DEA approach
Gary D. Ferrier et al.
JOURNAL OF PRODUCTIVITY ANALYSIS (2013)
Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Heiner Evanschitzky et al.
JOURNAL OF RETAILING (2012)
Taiwan quality indicator project and hospital productivity growth
Shyr-Juh Chang et al.
OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE (2011)
Freight distribution performance indicators for service quality planning in large transportation networks
Francesco Paolo Deflorio et al.
FLEXIBLE SERVICES AND MANUFACTURING JOURNAL (2010)
Efficiency decomposition in two-stage data envelopment analysis: An application to non-life insurance companies in Taiwan
Chiang Kao et al.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2008)
Data Envelopment Analysis comparison of hospital efficiency and quality
Preethy Nayar et al.
JOURNAL OF MEDICAL SYSTEMS (2008)
DEA models for two-stage processes: Game approach and efficiency decomposition
Liang Liang et al.
NAVAL RESEARCH LOGISTICS (2008)
Perceived service quality Analyzing relationships among employees, customers, and financial performance
Dong Yoo et al.
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT (2007)
Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a US bank application
H. David Sherman et al.
ANNALS OF OPERATIONS RESEARCH (2006)
Comparing high- and low-performing hospitals using risk-adjusted excess mortality and cost inefficiency
NL McKay et al.
HEALTH CARE MANAGEMENT REVIEW (2005)
Imprecise DEA via standard linear DEA models with a revisit to a Korean mobile telecommunication company
J Zhu
OPERATIONS RESEARCH (2004)