An interval type-2 fuzzy reasoning model for digital transformation project risk assessment

This study presents a new risk assessment model by combining interval type-2 fuzzy best-worst method (IT2F-BWM) and perceptual reasoning for risk evaluation of digital transformation projects. Digital transformations are technology-driven change processes that transform many businesses. Digital transformations are risky and difficult undertakings so that the decision-makers should be supported with appropriate risk assessment tools. The proposed model is a step towards this direction by providing decision-makers with a practical and applicable risk assessment tool that computes with words through a transparent and interpretable reasoning mechanism. In the proposed model, the relative importance of risk factors (RFs) is derived by using IT2F-BWM. Then, IT2F rule-based model is developed by considering risk factors along with the likelihood and severity of risks. The risk magnitudes of digital transformation projects are evaluated via perceptual reasoning. Both the input and output of the reasoning model are IT2F numbers, and the resulting risk magnitudes are decoded into words such as critical, major, and minor so as to ease interpretation. A real-life digital transformation risk assessment case study is conducted in order to demonstrate the applicability of the proposed model. (C) 2020 Elsevier Ltd. All rights reserved.