The Dominance Degree-Based Heterogeneous Linguistic Decision-Making Technique for Sustainable 3PRLP Selection

This study develops a novel dominance degree-based heterogeneous linguistic decision-making technique for identifying the most sustainable third-party reverse logistics providers (3PRLPs) under complex input environments. First, qualitative and uncertain inputs that arise from real-world 3PRLP evaluation process are successfully managed by using linguistic terms, hesitant fuzzy linguistic terms, and probabilistic linguistic term sets with different granularities. Then, the dominance degrees of each 3PRLP related to the other 3PRLPs are calculated based on a new ratio index-based probabilistic linguistic ranking method and the dominance matrix is constructed. Furthermore, to represent the closeness of each 3PRLP to the ideal solution, we propose a sort of measures including the dominance-based group utility measure, the dominance-based individual regret measure, and the dominance-based compromise measure. Accordingly, the selection results of 3PRLPs are obtained according to these measures. Finally, the developed method is applied to a case study from car manufacture industry, and the comparison analysis shows that the proposed method is reliable and stable for dealing with the problem of the 3PRLP selection. The main advantage of the developed method is that it cannot only well avoid the potential loss risks but also balance group utility scores and individual regret scores.