A SEM-Neural Network Approach to Predict Customers' Intention to Purchase Battery Electric Vehicles in China's Zhejiang Province

As part of the increasing efforts toward the prevention and control of motor vehicle pollution, the Chinese government has practiced a range of policies to stimulate the purchase and use of battery electric vehicles (BEVs). Zhejiang Province, a key province in China, has proactively implemented and monitored an environmental protection plan. This study aims to contribute toward streamlining marketing and planning activities to introduce strategic policies that stimulate the purchase and use of BEVs. This study considers the nature of human behavior by extending the theory of planned behavior model to identify its predictors, as well as its non-linear relationship with customers' purchase intention. To better understand the predictors, a substantial literature review was given to validate the hypotheses. A quantitative study using 382 surveys completed by customers in Zhejiang Province was conducted by integrating a structural equation model (SEM) and a neural network (NN). The initial analysis results from the SEM revealed five factors that have impacted the customers' purchase intention of BEVs. In the second phase, the normalized importance among those five significant predictors was ranked using the NN. The findings have provided theoretical implications to scholars and academics, and managerial implications to enterprises, and are also helpful for decision makers to implement appropriate policies to promote the purchase intention of BEVs, thereby improving the air quality.