期刊
APPLIED SOFT COMPUTING
卷 49, 期 -, 页码 238-247出版社
ELSEVIER
DOI: 10.1016/j.asoc.2016.07.047
关键词
FMEA; Intuitionistic fuzzy logic; Group decision-making
Failure mode and effects analysis (FMEA) is one of the most powerful methods in the field of risk management and has been widely used for improving process reliability in manufacturing and service sector. High applicability of FMEA has contributed to its applications in many research domains and practical fields pertaining risk assessment and system safety enhancement. However, the method has also been criticized by experts due to several weaknesses and limitations. The current study proposed a novel model for failure mode and effects analysis based on intuitionistic fuzzy approach. This approach offers some advantages over earlier models as it accounts for degrees of uncertainty in relationships among various criteria or options, specifically when relations cannot be expressed in definite numbers. The proposed model provides a tool to evaluate the failure modes, while dealing with vague concepts and insufficient data. The proposed model was tested in a case study examining the failure modes for quality of internet banking services. (C) 2016 Elsevier B.V. All rights reserved.
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