期刊
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
卷 210, 期 -, 页码 184-198出版社
ELSEVIER SCIENCE BV
DOI: 10.1016/j.ijpe.2019.01.014
关键词
Cross-channel returns; Dual-channel; E-commerce; Reverse supply chains; Newsvendor model
资金
- Saudi Arabian Ministry of Higher Education
- Natural Sciences and Engineering Research Council of Canada [RGPIN-2014-03594]
Many dual-channel retailers sell their products through both a physical store and an online store. Allowing unsatisfactory online purchases to be cross-returned to the physical store together with same-channel returns is one of the practical strategies used in the dual-channel retailing industry. Many of those returns are intact and undamaged and, thus, can be resold. But there is a lack of the research on how those resalable returns impact the order quantities of each channel. In this paper we study and compare four different return policies where a dual-channel retailer offers both same- and cross-channel returns. For each return policy, we propose mathematical models to determine optimal order quantities that account for the impact of resalable returns. Several insights on the different cross-channel return policies and some properties of the optimal solutions are presented.
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