期刊
UNIVERSAL ACCESS IN THE INFORMATION SOCIETY
卷 9, 期 4, 页码 311-325出版社
SPRINGER HEIDELBERG
DOI: 10.1007/s10209-009-0184-x
关键词
Spoken dialogue systems; Usability; Older adults; Smart homes; Help prompts
资金
- Deutsche Telekom AG
- Scottish Funding Council [HR04016]
- MeMo team
It is well known that help prompts shape how users talk to spoken dialogue systems. This study investigated the effect of help prompt placement on older users' interaction with a smart home interface. In the dynamic help condition, help was only given in response to system errors; in the inherent help condition, it was also given at the start of each task. Fifteen older and sixteen younger users interacted with a smart home system using two different scenarios. Each scenario consisted of several tasks. The linguistic style users employed to communicate with the system (interaction style) was measured using the ratio of commands to the overall utterance length (keyword ratio) and the percentage of content words in the user's utterance that could be understood by the system (shared vocabulary). While the timing of help prompts did not affect the interaction style of younger users, it was early task-specific help supported older users in adapting their interaction style to the system's capabilities. Well-placed help prompts can significantly increase the usability of spoken dialogue systems for older people.
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