期刊
JOURNAL OF NURSING MANAGEMENT
卷 21, 期 8, 页码 1083-1090出版社
WILEY-HINDAWI
DOI: 10.1111/j.1365-2834.2012.01448.x
关键词
co-worker support; nurses; social support; supervisor support; work engagement
资金
- Ministry of Higher Education (MOHE)
- Universiti Sains Malaysia
othman n. & MOHD nasurdin a. (2012) Journal of Nursing ManagementSocial support and work engagement: a study of Malaysian nurses Aim This study addressed the question of whether social support (supervisor support and co-worker support) could contribute to the variance in work engagement. Background Nurses, as customer-contact employees, play an important role in representing the organization's competence. Their attitudes and behaviour toward patients has a significant influence on patients' satisfaction and perception of quality of service. Methods The sample comprised 402 staff nurses working in three general hospitals in Peninsular Malaysia. Variables included demographic information, Utrecht Work Engagement Scale and Social Support Scale. Data analysis included descriptive statistics, correlations and regression analysis. Results Findings indicated that supervisor support was positively related to work engagement. Co-worker support was found to have no effect on work engagement. Conclusions Supervisory support is an important predictor of work engagement for nurses. Implications for nursing management Nursing management should provide more training to nurse supervisors and develop nurse mentoring programmes to encourage more support to nurses.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据