What information do people needing care and their care-giving relatives need?

The recent reform of the German Care Insurance Law (2008) was expanded to include independent consultancy for care issues. The goal of this study was to explore the informational needs of people in need of care and their informal caregivers. A semi-structured questionnaire was used to document 89 consultation conversations. The data were analyzed using qualitative content analysis. The findings identified that information was needed about (1) the German health care insurance system, (2) access to care, (3) local care services, and (4) situation and disease-specific concerns. Consultancy services for people in need of care and informal caregivers require detailed knowledge about local care services and, therefore, should be integrated into the neighborhoods of the users.