期刊
MEDICAL CARE RESEARCH AND REVIEW
卷 71, 期 5, 页码 522-554出版社
SAGE PUBLICATIONS INC
DOI: 10.1177/1077558714541480
关键词
patient experience; patient satisfaction; CAHPS; health care surveys; health care quality measurement; health care quality
资金
- Agency for Health Care Research and Quality (AHRQ) [2U18HS016980, 2U18HSO16978]
- Centers for Medicare & Medicaid Services (CMS)
- AHRQ
- NIA [P30-AG021684]
- NIMHD [P20MD000182]
Patient care experience surveys evaluate the degree to which care is patient-centered. This article reviews the literature on the association between patient experiences and other measures of health care quality. Research indicates that better patient care experiences are associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, better patient safety within hospitals, and less health care utilization. Patient experience measures that are collected using psychometrically sound instruments, employing recommended sample sizes and adjustment procedures, and implemented according to standard protocols are intrinsically meaningful and are appropriate complements for clinical process and outcome measures in public reporting and pay-for-performance programs.
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